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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $78,400.00 - $137,300.00
Work Schedule
Rotating Shifts
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) matching
Paid Time Off
Parental leave
restricted stock units
Job Description
Amazon Web Services (AWS) is a global leader in cloud infrastructure, providing robust, scalable, and secure cloud services for businesses and organizations worldwide. AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of AWS's extensive data center network, which forms the backbone for all AWS cloud computing services. These data centers are equipped with advanced servers, storage systems, networking hardware, power, and cooling equipment to ensure uninterrupted service and high availability to customers. AWS is renowned for its commitment to innovation, operational excellence, and customer-centric approach, constantly pushing the boundaries to enhance cloud technology and infrastructure performance.Show More
Job Requirements
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training or until assigned facility operational
- Must be able to travel over 50 miles or commute less than 50 miles to active data center sites
- 4+ years of IT experience or Bachelor's degree in relevant field
- 2+ years of people management experience
- 2+ years of data center operations and on-call support experience
Job Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- 4+ years of Information Technology (IT) experience
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
- Experience in computer hardware troubleshooting and repair
- Experience in technical writing
- Certifications such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND, or Security+
- Experience with system management tools and client/server environments
Job Duties
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team of data center operation professionals with varying skills across different locations
- Develop career paths for employees and update internal tools
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team process, technology innovation and automation
- Manage large scale events (outages) and act as the call leader
- Manage and improve workflows and throughput for data center operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
- Maintain the on-call schedule coordinating absence and vacations
- Strive to continuously improve customer experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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