Data Center Manager, DCC Communities

Amazon.com Data Center Operations is an integral part of the global infrastructure that supports Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, ensuring seamless operation of data centers worldwide. This team handles the servers, storage, networking, power, and cooling equipment critical to maintaining the continual availability and innovation that customers rely on. Amazon.com has a rich culture of innovation and inclusion, which encourages employees to bring bold ideas to the table and follow through to completion. Employees are part of an ecosystem that values diverse experiences and promotes work-life harmony to help individuals thrive both at work and home. Amazon also invests heavily in employee development through mentorship, knowledge-sharing sessions, and various affinity groups fostering a culture of inclusion, helping employees grow into well-rounded professionals.

The role in question is a leadership position within the Infrastructure Management team, focused on advancing the operational excellence of Amazon’s Data Center Operations. This position requires a highly experienced technology manager capable of leading diverse teams of data center technicians and operators with varying skill sets. You will be responsible for driving strategic initiatives and managing projects that support various stages of data center operations, including facilities still under development, which may involve traveling to established sites for training and operations understanding. This managerial position demands a mix of strong technical knowledge, excellent people management, the ability to mentor, and an aptitude for proposing innovative technical solutions. A significant part of the role is coordinating operational support, overseeing incident management via prioritized trouble ticket assignments, and ensuring compliance with established service level agreements through robust policies and procedures. The candidate will also engage in recruiting, training, and performance management to maintain a high-functioning team.

Candidates must be US citizens with an active Top Secret security clearance with SCI eligibility or higher, with the ability and willingness to maintain and upgrade this clearance status. Additionally, this role is expected to travel more than 50 miles or commute less than 50 miles to active data center locations as required. The role offers a competitive salary range from $78,400 to $137,300 annually, inclusive of sign-on payments and restricted stock units (RSUs). Amazon provides a comprehensive benefits package including health insurance, 401(k) matching, paid time off, and parental leave. This position exemplifies Amazon’s commitment to security, operational excellence, and continuous innovation for its cloud infrastructure, offering a challenging and rewarding environment for experienced technology leaders looking to make a tangible impact.