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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $78,400.00 - $137,300.00
Work Schedule
Rotating Shifts
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
basic life insurance
accidental death and dismemberment insurance
Supplemental life plans
Employee assistance program
mental health support
Medical advice line
flexible spending accounts
adoption and surrogacy reimbursement
401(k) matching
Paid Time Off
Parental leave
Job Description
Amazon Web Services (AWS) is a leading cloud computing provider that operates a global network of data centers to support its extensive infrastructure services. AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, including servers, storage solutions, networking equipment, power management, and cooling systems. The team ensures continuous, reliable access to cloud services for millions of customers worldwide, ranging from startups to large enterprises. AWS prides itself on tackling some of the industry's toughest challenges, managing thousands of variables that impact its global supply chain and infrastructure health. By joining AWS, employees... Show More
Job Requirements
- Ability to travel to or commute between data center locations as needed
- willingness to temporarily work at alternative sites during training or until assigned facility is operational
- travel frequency varies based on business needs and operational status of assigned facility
- candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs
Job Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- 4+ years of information technology experience
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center facilities, mission-critical plants, or production facilities
- 2+ years of computer hardware experience including troubleshooting and repair
- experience in technical writing
- certifications such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND, Network+, or Security+
- experience with system management tools and client/server environments
Job Duties
- Prioritize and assign trouble tickets to data center technicians and operators
- manage the performance of a diverse team of data center operation professionals with varying skills across different locations
- develop career paths for employees and update internal tools accordingly
- recruit and train data technicians to ensure appropriate staffing levels
- ensure effective and efficient management of day-to-day data center operations including queue management, shift arrangements, and hardware logistics
- act as subject matter expert across all aspects of data center operations
- ensure all operational KPIs and metrics are measured and met
- inspire and guide improvements in team processes, technology innovation, and automation
- manage large scale events such as outages and act as the call leader
- manage and improve workflows and throughput for data center operations
- recommend, document, and oversee policies and procedures to meet industry best practices and SLAs
- maintain on-call schedules coordinating absences and vacations
- continuously strive to improve customer experience through quality and quantity of services provided
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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