Data Center Engineer

TEKsystems is a premier global leader in full-stack technology services, talent services, and real-world application. With a dedicated team of approximately 80,000 professionals, TEKsystems partners with over 6,000 clients across North America, Europe, and Asia, including 80 percent of the Fortune 500 companies. As part of the Allegis Group, TEKsystems is committed to driving business transformation through innovative technology solutions. The firm is recognized for its strategic approach, operational excellence, and the ability to deliver impactful business outcomes in a rapidly evolving technological landscape. TEKsystems embodies the power of true partnership by collaborating closely with progressive leaders to harness the momentum of technology, ensuring their clients remain competitive in a dynamic environment. The company fosters a diverse and inclusive workplace, providing equal employment opportunities to all qualified individuals regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law. Additionally, TEKsystems adheres strictly to regional employment laws such as the San Francisco Fair Chance Ordinance and the Massachusetts Lie Detector law.

This particular opportunity is a contract position based in Memphis, Tennessee, focused on providing expert on-site technical support for AI Server systems within a data center environment. The hourly pay ranges from $45.00 to $50.00, with comprehensive benefits eligibility depending on job classification and length of employment. This role emphasizes rapid problem resolution and minimal downtime to ensure optimal server performance and continuity of business operations. As a Customer Engineer specializing in AI Server systems, the incumbent will be responsible for performing corrective maintenance, including hardware part replacements and firmware upgrades, while also designing and implementing standardized procedures for ongoing service excellence. The role requires a proactive approach in diagnosing complex system issues, coordinating with Dell and other OEM vendors for repairs and upgrades, and working alongside logistics teams to manage the expedited delivery of critical components—often managing multi-million dollar inventory. Collaboration is vital, as this position entails working closely with various internal and customer-facing teams—including Customer Delivery Executives, Technical Customer Success Managers, Functional Leaders, and Engineers—to develop recovery protocols, perform root cause analyses, and implement preventative solutions to minimize future malfunctions. Additionally, the role involves authoring detailed technical documentation, training junior engineers, and engaging in continuous professional development to maintain proficiency with Dell Technologies hardware and software. The position demands rigorous administrative and operational oversight including inventory audits, service record maintenance, customer satisfaction reporting, and escalation protocol adherence. This fully onsite role is critical to maintaining the integrity and effectiveness of AI server infrastructure within enterprise data center environments. Overall, the position offers a unique blend of hands-on technical work, strategic collaboration, and operational leadership in a fast-paced, technology-driven setting.