DARE Pool Server (Horseshoe Bossier) Part-Time

Shreveport, LA, USA|

Job Overview

Compensation

Hourly

Range $10.75 - $17.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

Paid holidays

Job Description

Caesars Entertainment is a globally recognized leader in the gaming and hospitality industry, known for creating unforgettable experiences at its world-class resorts and casinos. With a commitment to delivering exceptional service, Caesars has established itself as a preferred destination for travelers seeking luxury, entertainment, and excitement. The company operates numerous properties across various locations, offering guests a diverse range of amenities including gaming, fine dining, nightlife, and entertainment events. Caesars’ dedication to innovation and guest satisfaction has made it a top choice for visitors from around the world. Moreover, the company fosters a dynamic work environment that values teamwork, diversity, and professional growth opportunities for its employees.

The Server role at Caesars Entertainment plays a crucial part in maintaining the high standards of customer service the brand is known for. This position is designed for individuals who enjoy interacting with guests and thrive in fast-paced, dynamic environments. The server is responsible for creating a warm and friendly atmosphere by providing prompt, courteous service, primarily focused on taking and serving drink orders. The role involves not only beverage service but also assisting in the preparation of drinks and maintaining cleanliness and organization at the workstation. Servers must be knowledgeable about cocktails, basic math for handling transactions, and guest charge procedures. Being a vital link between the guests and the casino floor, servers promote casino events and rewards programs, contributing to an engaging guest experience. They are ambassadors of goodwill, ensuring player satisfaction and adhering to responsible alcohol service practices. Availability to work various shifts including nights, weekends, holidays, and overtime is essential as the casino operates around the clock. This position requires physical stamina to stand, walk, and carry items for extended periods in a lively, sometimes noisy environment. Overall, this is an excellent opportunity for service-oriented individuals who seek to contribute to an iconic entertainment company while developing their hospitality careers.

Job Requirements

Must be at least 21 years of age
High school diploma or GED required
Must be able to obtain Bossier ABO Card and Responsible Vendor Certification
Skilled in basic math in order to count money and present change correctly
Knowledge of guest charge procedures
Must possess excellent customer service and communication skills
Able to work at a fast pace in mentally and physically stressful situations
Knowledgeable of or able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays, and overtime
Must be able to read, write, speak, and understand English
Able to respond to visual and auditory cues
Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
Able to walk at least 2 miles during shift
Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hours
Able to work in areas containing secondhand smoke, high noise levels, and bright lights
Able to work at a fast pace in often crowded/noisy environment

Job Qualifications

High school diploma or GED
Skilled in basic math in order to count money and present change correctly
Knowledge of guest charge procedures
Excellent customer service and communication skills
Ability to work at a fast pace in mentally and physically stressful situations
Knowledgeable of or able to learn tray service, cocktail ingredients
Must be able to obtain Bossier ABO Card and Responsible Vendor Certification
Able to respond to visual and auditory cues
Must be able to read, write, speak, and understand English

Job Duties

Ensures player satisfaction at all times
Provides personalized service and uses guest name
Resolves service problems according to Service Recovery guidelines
Serves as ambassador of goodwill while working and at customer and public relations functions
Actively promotes casino events and programs
Works closely with Caesars Rewards to promote new card signups and relay benefits
Provides fast, friendly, professional beverage service to casino guests
Supplements tray with extra product to provide immediate or interim guest satisfaction
Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines
Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time
Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks, and presents drinks to guests
Handles money according to departmental procedure
Maintains a general knowledge of alcohol by brand and cocktails by ingredients
Ability to work well with others, including but not limited to, servers, bartenders, bar backs, supervisors, and managers
Maintains a clean and stocked workstation
Clears empty glasses from workstation/area
Services guests according to the company standard sequence of service