Dairy Queen - Hospitality Staff

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $11.25 - $15.25

Benefits

flexible schedule

Employee Discounts

Paid training

Opportunities for advancement

friendly work environment

Competitive wages

team support

Job Description

Dairy Queen is a well-established fast-food restaurant chain known worldwide for its delicious ice cream treats, burgers, and fast casual dining experience. Founded over 70 years ago, Dairy Queen has built a strong reputation for providing high-quality food products and exceptional customer service to millions of customers globally. As a leader in the quick-service restaurant industry, Dairy Queen prides itself on combining a friendly atmosphere with efficient operations and consistently excellent food standards. Operating in both part-time and full-time capacities, Dairy Queen provides flexible employment opportunities for individuals seeking to contribute to a vibrant team environment while gaining valuable experience in the hospitality and food service sectors.

The position of Hospitality Staff at Dairy Queen is an essential frontline role focused on executing customer service operations with precision and care. The role requires staff to ensure that every prepared product meets the restaurant's high standards of quality and excellence while maintaining a clean, safe, and welcoming environment for guests. Hospitality Staff members will be responsible for interacting courteously with customers, processing transactions accurately, and working collaboratively with team members to deliver a seamless and positive dining experience. This role offers a dynamic work environment suitable for individuals who thrive in fast-paced settings and have a passion for delivering excellent customer service. Employees in this role receive comprehensive training, which includes food preparation, safety protocols, and operational procedures to help them succeed and progress within the company. Dairy Queen values teamwork, attention to detail, and a customer-oriented attitude, making the Hospitality Staff role a critical component in upholding the brand's commitment to quality and customer satisfaction. With flexible hours available across part-time and full-time schedules, this position also appeals to students, entry-level workers, and professionals aiming to balance work with personal commitments. Compensation aligns with industry standards, providing competitive wages and opportunities for growth within the organization.

Job Requirements

High school diploma or equivalent
Ability to work part time or full time hours
Availability to work flexible shifts including evenings, weekends and holidays
Good communication skills
Basic cash handling abilities
Ability to maintain cleanliness and organization
Customer service orientation
Physical ability to stand for extended periods and perform repetitive tasks

Job Qualifications

High school diploma or equivalent
Previous experience in food service or hospitality preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Basic math skills for transaction handling
Ability to follow instructions and adhere to food safety standards
Team-oriented mindset
Dependability and punctuality

Job Duties

Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers
Be pleasant and alert to customer needs
Greet guests as they enter restaurant or drive thru
Initiate and complete customer transactions quickly and accurately through the drive thru
Process customer transactions and maintain an accurate cash drawer throughout shift
Assemble and deliver order to customers quickly and efficiently
Keep entire work area clean and sanitary throughout shift
Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed
Operate and maintain food/drink/treat related equipment and registers properly and safely
Complete assigned prep work for stocking and set up of work area
Stock and execute proper rotation of products
Assist with end of day cleaning
Work as a team member to assure constant and consistent quality, service, cleanliness and value to each customer
Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks
Inform immediate supervisor promptly of all problems or unusual matters of significance
Perform other duties and responsibilities as requested by management staff or shift leaders