Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Job Description
Generations AdventurePlex, located in Mishawaka, Indiana, is a vibrant and dynamic entertainment venue committed to providing a fun and memorable experience for guests of all ages. The facility features a variety of attractions including game rooms, leagues, team-building activities, and a coffee bar, making it a popular destination for families, groups, and corporate events. The establishment prides itself on creating an inviting atmosphere where exceptional customer service and guest satisfaction are prioritized. With a strong focus on maintaining a clean, safe, and enjoyable environment, Generations AdventurePlex continues to grow as a premier entertainment hub in the region.
The Operations Manager at Generations AdventurePlex plays a crucial role in overseeing the daily front-of-house operations to ensure a seamless and excellent guest experience. This position involves managing a dedicated team, overseeing daily workflows, and maintaining high standards across all service areas. The Operations Manager acts as the opening and closing manager, is responsible for facilitating events like leagues and team-building activities, and ensures that all customer interactions are handled with professionalism and care. They work closely with other managers to uphold the business's operational goals and standards.
In addition to supervising and training front-of-house staff, the Operations Manager handles key administrative tasks such as budgeting, inventory management, and cost control while optimizing the use of software systems including POS and kitchen inventory management tools. They also oversee facilities management by maintaining the upkeep of equipment, fixtures, and game attractions while ensuring the front-of-house is visually appealing and functional. This role requires excellent communication to foster coordination between departments and promote effective teamwork. The Operations Manager also collaborates with the marketing team to develop and implement in-house promotions and sales strategies aimed at increasing customer engagement and revenue. With a flexible work schedule that often includes evenings, weekends, and holidays, the position offers an hourly wage of $25 and comes with a comprehensive benefits package. This role is ideal for individuals with strong leadership and organizational skills, a passion for hospitality, and the ability to thrive in a fast-paced environment.
The Operations Manager at Generations AdventurePlex plays a crucial role in overseeing the daily front-of-house operations to ensure a seamless and excellent guest experience. This position involves managing a dedicated team, overseeing daily workflows, and maintaining high standards across all service areas. The Operations Manager acts as the opening and closing manager, is responsible for facilitating events like leagues and team-building activities, and ensures that all customer interactions are handled with professionalism and care. They work closely with other managers to uphold the business's operational goals and standards.
In addition to supervising and training front-of-house staff, the Operations Manager handles key administrative tasks such as budgeting, inventory management, and cost control while optimizing the use of software systems including POS and kitchen inventory management tools. They also oversee facilities management by maintaining the upkeep of equipment, fixtures, and game attractions while ensuring the front-of-house is visually appealing and functional. This role requires excellent communication to foster coordination between departments and promote effective teamwork. The Operations Manager also collaborates with the marketing team to develop and implement in-house promotions and sales strategies aimed at increasing customer engagement and revenue. With a flexible work schedule that often includes evenings, weekends, and holidays, the position offers an hourly wage of $25 and comes with a comprehensive benefits package. This role is ideal for individuals with strong leadership and organizational skills, a passion for hospitality, and the ability to thrive in a fast-paced environment.
Job Requirements
- Proven experience in a supervisory or management role in a restaurant, hospitality, or similar customer service environment
- Strong leadership and team management skills
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong organizational skills
- Knowledge of health and safety regulations
- Flexible schedule including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 25 pounds
- Ability to work in a noisy, fast-paced environment
Job Qualifications
- Proven experience in a supervisory or management role in a restaurant, hospitality, or similar customer service environment
- Strong leadership and team management skills, with the ability to motivate and develop staff
- Excellent customer service skills and a passion for creating a positive guest experience
- Ability to work in a fast-paced environment, multitask, and remain calm under pressure
- Strong organizational, communication, and problem-solving skills
- Knowledge of health and safety regulations and best practices in the hospitality industry
- Flexible schedule, including the ability to work evenings, weekends, and holidays as needed
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field
- Experience with point-of-sale (POS) systems and inventory management software
- Certification in food safety and sanitation
Job Duties
- Ensure all guests receive a warm welcome and high-quality service throughout their experience
- Manage the facility as opening and closing manager
- Facilitate leagues and team building activities to ensure optimal guest experience
- Address and resolve any customer complaints or concerns promptly and professionally
- Monitor customer feedback and implement strategies to improve service quality
- Train and supervise front-of-house staff
- Conduct regular performance evaluations and provide constructive feedback
- Oversee training programs to enhance staff skills and ensure adherence to company standards
- Oversee daily operations, including opening and closing procedures, event scheduling, staff scheduling, and inventory management
- Ensure compliance with health, safety, and sanitation standards
- Oversee leagues and special programming
- Oversee the kitchen and attractions maintenance to ensure smooth service flow and customer satisfaction
- Manage the Game Room function, ensuring minimal disruption, adequate inventory and stocks of merchandisers, cranes and stores
- Establish and oversee Coffee Bar operations, sales and training
- Assist in managing the front-of-house budget, including labor costs, supplies, and equipment
- Assist with and oversee purchasing requests
- Implement cost control measures without compromising service quality
- Optimize POS, Kitchen Inventory, Waivers and other software systems to improve efficiency and utilization for the operation
- Maintain a clean, organized, and visually appealing front-of-house area
- Ensure that all equipment, furniture, and fixtures are in good working order
- Maintain maintenance Log and ensure timely repairs when needed
- Perform basic troubleshooting on games and attractions when needed
- Oversee the setup and execution of special events, promotions, and theme nights
- Foster effective communication between the front-of-house team and other departments, including kitchen and management
- Attend and contribute to management meetings, providing updates on front-of-house operations and suggesting improvements
- Ensure all staff are informed about daily specials, promotions, and any changes in policies or procedures
- Develop and implement in-house promotions, upselling strategies, and loyalty programs to drive sales
- Collaborate with the marketing team to execute campaigns and events that enhance customer engagement and increase foot traffic
- Train staff on promotional offerings and sales techniques to maximize revenue opportunities
- Monitor the effectiveness of marketing initiatives and provide feedback for future campaigns
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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