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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Job Description
Generations AdventurePlex, located in Mishawaka, Indiana, is a vibrant and dynamic entertainment venue committed to providing a fun and memorable experience for guests of all ages. The facility features a variety of attractions including game rooms, leagues, team-building activities, and a coffee bar, making it a popular destination for families, groups, and corporate events. The establishment prides itself on creating an inviting atmosphere where exceptional customer service and guest satisfaction are prioritized. With a strong focus on maintaining a clean, safe, and enjoyable environment, Generations AdventurePlex continues to grow as a premier entertainment hub in the region.
The Operatio... Show More
The Operatio... Show More
Job Requirements
- Proven experience in a supervisory or management role in a restaurant, hospitality, or similar customer service environment
- Strong leadership and team management skills
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong organizational skills
- Knowledge of health and safety regulations
- Flexible schedule including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 25 pounds
- Ability to work in a noisy, fast-paced environment
Job Qualifications
- Proven experience in a supervisory or management role in a restaurant, hospitality, or similar customer service environment
- Strong leadership and team management skills, with the ability to motivate and develop staff
- Excellent customer service skills and a passion for creating a positive guest experience
- Ability to work in a fast-paced environment, multitask, and remain calm under pressure
- Strong organizational, communication, and problem-solving skills
- Knowledge of health and safety regulations and best practices in the hospitality industry
- Flexible schedule, including the ability to work evenings, weekends, and holidays as needed
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field
- Experience with point-of-sale (POS) systems and inventory management software
- Certification in food safety and sanitation
Job Duties
- Ensure all guests receive a warm welcome and high-quality service throughout their experience
- Manage the facility as opening and closing manager
- Facilitate leagues and team building activities to ensure optimal guest experience
- Address and resolve any customer complaints or concerns promptly and professionally
- Monitor customer feedback and implement strategies to improve service quality
- Train and supervise front-of-house staff
- Conduct regular performance evaluations and provide constructive feedback
- Oversee training programs to enhance staff skills and ensure adherence to company standards
- Oversee daily operations, including opening and closing procedures, event scheduling, staff scheduling, and inventory management
- Ensure compliance with health, safety, and sanitation standards
- Oversee leagues and special programming
- Oversee the kitchen and attractions maintenance to ensure smooth service flow and customer satisfaction
- Manage the Game Room function, ensuring minimal disruption, adequate inventory and stocks of merchandisers, cranes and stores
- Establish and oversee Coffee Bar operations, sales and training
- Assist in managing the front-of-house budget, including labor costs, supplies, and equipment
- Assist with and oversee purchasing requests
- Implement cost control measures without compromising service quality
- Optimize POS, Kitchen Inventory, Waivers and other software systems to improve efficiency and utilization for the operation
- Maintain a clean, organized, and visually appealing front-of-house area
- Ensure that all equipment, furniture, and fixtures are in good working order
- Maintain maintenance Log and ensure timely repairs when needed
- Perform basic troubleshooting on games and attractions when needed
- Oversee the setup and execution of special events, promotions, and theme nights
- Foster effective communication between the front-of-house team and other departments, including kitchen and management
- Attend and contribute to management meetings, providing updates on front-of-house operations and suggesting improvements
- Ensure all staff are informed about daily specials, promotions, and any changes in policies or procedures
- Develop and implement in-house promotions, upselling strategies, and loyalty programs to drive sales
- Collaborate with the marketing team to execute campaigns and events that enhance customer engagement and increase foot traffic
- Train staff on promotional offerings and sales techniques to maximize revenue opportunities
- Monitor the effectiveness of marketing initiatives and provide feedback for future campaigns
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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