Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health savings account
short term disability
long term disability
Life insurance
Optional term life insurance
Optional critical illness insurance
Optional critical accident insurance
vacation
401(k) with match
Paid parental leave
Paid holidays
Employee Discounts
Retail Discounts
Fitness and events reimbursement
Employee assistance program
Commuter Benefits
Job Description
Specialized Bicycle Components, commonly known as Specialized, is a renowned leader in the cycling industry, renowned for its innovative approach since its inception in 1974. The company is dedicated to pushing the limits of human-powered machines by creating high-quality bicycles and cycling equipment for riders of all ages and skill levels. Headquartered in California, Specialized emphasizes a culture of inclusivity, innovation, and rider-centric experiences. Specializing in cutting-edge bike technology and design, Specialized is a company that values diversity, teamwork, and the spirit of breaking barriers in the cycling community.
Specialized operates a network of company-owned retail stores, including The Bike Peddler in Santa Rosa, CA, where the role of Cycling Specialist is based. In retail, Specialized aims to offer a transformative and authentic experience, focusing on rider care and delivering products and services that elevate the cycling experience. The Bike Peddler acts not just as a store, but as a hub where passionate riders can find expert guidance, quality merchandise, and community connection.
The Cycling Specialist role is essential to this mission. As a frontline team member, the Cycling Specialist acts as a mentor, brand ambassador, and customer service expert, interfacing directly with riders in-store and remotely. The role demands a balance of enthusiasm for cycling and retail expertise to help customers find the products and solutions they need to enhance their riding experience. This includes delivering exceptional service, maintaining store presentation standards, and fostering a welcoming and inclusive atmosphere for all riders. A Cycling Specialist at Specialized is deeply embedded in the brand’s identity, delivering local authenticity and ride-focused experiences that deepen customer relationships.
This position requires strong communication skills, an ability to listen actively to customer needs, and a passion for cycling. Responsibilities include identifying customer needs, advising on products, celebrating customer purchases, and contributing to store operations such as visual merchandising and cleanliness. This role also requires physical stamina, including standing for extended periods and occasional lifting of heavy items, ensuring the store is a clean, organized, and inviting space. Specialized supports its employees with comprehensive benefits and opportunities for professional growth in a dynamic and supportive environment.
Specialized encourages candidates who are passionate about cycling and who align with the company’s values of diversity, inclusion, and innovation to apply. Whether you have years of retail or bike shop experience or you are eager to contribute your unique perspective, Specialized values your contribution toward making cycling accessible and enjoyable for all. The company provides competitive compensation, health care benefits, vacation, retirement plans, and more, underscoring its commitment to employee welfare. Join Specialized at The Bike Peddler and become part of a team that pedals the planet forward every day.
Specialized operates a network of company-owned retail stores, including The Bike Peddler in Santa Rosa, CA, where the role of Cycling Specialist is based. In retail, Specialized aims to offer a transformative and authentic experience, focusing on rider care and delivering products and services that elevate the cycling experience. The Bike Peddler acts not just as a store, but as a hub where passionate riders can find expert guidance, quality merchandise, and community connection.
The Cycling Specialist role is essential to this mission. As a frontline team member, the Cycling Specialist acts as a mentor, brand ambassador, and customer service expert, interfacing directly with riders in-store and remotely. The role demands a balance of enthusiasm for cycling and retail expertise to help customers find the products and solutions they need to enhance their riding experience. This includes delivering exceptional service, maintaining store presentation standards, and fostering a welcoming and inclusive atmosphere for all riders. A Cycling Specialist at Specialized is deeply embedded in the brand’s identity, delivering local authenticity and ride-focused experiences that deepen customer relationships.
This position requires strong communication skills, an ability to listen actively to customer needs, and a passion for cycling. Responsibilities include identifying customer needs, advising on products, celebrating customer purchases, and contributing to store operations such as visual merchandising and cleanliness. This role also requires physical stamina, including standing for extended periods and occasional lifting of heavy items, ensuring the store is a clean, organized, and inviting space. Specialized supports its employees with comprehensive benefits and opportunities for professional growth in a dynamic and supportive environment.
Specialized encourages candidates who are passionate about cycling and who align with the company’s values of diversity, inclusion, and innovation to apply. Whether you have years of retail or bike shop experience or you are eager to contribute your unique perspective, Specialized values your contribution toward making cycling accessible and enjoyable for all. The company provides competitive compensation, health care benefits, vacation, retirement plans, and more, underscoring its commitment to employee welfare. Join Specialized at The Bike Peddler and become part of a team that pedals the planet forward every day.
Job Requirements
- bike shop experience preferred
- a current or former retail employee with 1+ years of experience preferred
- ability to stand for extensive time periods
- while occasionally walking, kneeling, or reaching
- able to lift at least 50 lbs. or more and use proper lifting skills
Job Qualifications
- passion for cycling and the Specialized brand
- excellent communication skills with the ability to effectively interact with riders and team members
Job Duties
- deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
- meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
- inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
- delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
- assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
- general cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
- use company literature/resources and available training to stay current on product features
- regular, dependable attendance and punctuality
Job Criteria
Experience
No experience required
Job Location
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