CX Specialist

Salt Lake City, UT, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability insurance

long-term disability insurance

401(k) with Company Match

Roth 401(k) with company match

Paid Time Off

Paid holidays

Employee assistance program

Ongoing Professional Development

Collaborative team environment

Job Description

Energy Management Corporation (EMC) is a leading provider of industrial electrical and mechanical solutions with a legacy spanning over 46 years. Operating out of Salt Lake City, Utah, EMC specializes in delivering a wide range of products and services including electric motors, generators, variable frequency drives, controls, field services, and custom engineered solutions. The company prides itself on building lasting partnerships with its customers by helping them maximize reliability, safety, and operational performance across diverse industrial environments. Known for its stable, long-term career opportunities, EMC places great emphasis on fostering a collaborative work culture where technical expertise is valued and professional growth is encouraged. The company offers a comprehensive benefits package to its employees, including competitive pay, excellent work-life balance with no weekend or holiday work requirements, and robust health and retirement plans.

The Customer Experience (CX) Specialist role at EMC is an exciting opportunity for individuals who are passionate about delivering exceptional service in a technical, fast-paced industrial environment. This position is based on-site in Salt Lake City and is designed for candidates with a minimum of two years of experience in the industrial and/or electrical industry. This role is not a traditional call center job but is focused on direct customer engagement and support. The CX Specialist serves as the primary liaison between customers and the company’s sales representatives and field service technicians, ensuring all customer needs are met with precision and professionalism.

The ideal candidate will have a strong background in industrial electrical products such as electric motors, variable frequency drives, generators, motor controls, pumps, and other rotating equipment. They will leverage their product knowledge to prepare accurate quotations, process orders, coordinate complex projects, and identify opportunities for account growth through consultative selling. The CX Specialist is also responsible for maintaining accurate customer data within CRM and ERP systems, helping sustain the seamless delivery of products and services. The role demands excellent communication and interpersonal skills, strong organizational abilities, and a problem-solving mindset with meticulous attention to detail. EMC provides a rewarding work environment where customer success is paramount, and employees enjoy the stability and pride of contributing to a company that supports critical industrial operations.

Job Requirements

Minimum of two years of experience in the industrial and/or electrical industry
minimum of two years of customer service, inside sales, technical support, customer success, or technical sales experience
working knowledge of industrial electrical products
strong communication and interpersonal skills
excellent organizational and problem-solving abilities
proficiency with Microsoft Office applications
experience using CRM and/or ERP software
ability to prioritize multiple projects while maintaining accuracy and responsiveness

Job Qualifications

Minimum of two years of experience in the industrial and/or electrical industry
minimum of two years of customer service, inside sales, technical support, customer success, or technical sales experience
working knowledge of industrial electrical products such as electric motors, variable frequency drives, generators, motor controls, pumps, rotating equipment, or similar industrial products
strong communication and interpersonal skills
excellent organizational and problem-solving abilities with strong attention to detail
proficiency with Microsoft Office applications
experience using CRM and/or ERP software
ability to prioritize multiple projects while maintaining accuracy and responsiveness
experience with Salesforce, Zoho CRM, Microsoft Dynamics, SAP, Epicor, SharpSpring, or similar CRM/ERP platforms preferred
experience supporting industrial service operations or electrical distribution preferred
knowledge of manufacturing, industrial maintenance, or rotating equipment repair preferred

Job Duties

Serve as the primary point of contact for customers via phone, email, and online inquiries
prepare accurate quotations and process customer orders
support outside sales representatives and field service technicians with customer requests and project coordination
build and maintain strong customer relationships through responsive, professional service
identify opportunities to grow existing customer accounts through consultative selling and proactive outreach
coordinate with internal departments to ensure timely delivery of products and services
maintain accurate customer information within CRM and ERP systems
develop and maintain working knowledge of EMC’s products, services, and capabilities to confidently recommend solutions
resolve customer concerns quickly while maintaining EMC’s commitment to exceptional service