CWS Front Desk (GSA) 1

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $16.78

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Job Description

Sandpiper Hospitality (SH) is one of the fastest-growing companies in the extended stay market, known for its commitment to providing exceptional hospitality experiences. As a dynamic and expanding company, SH prides itself on fostering a welcoming environment where guests feel valued and every interaction is meaningful. The company specializes in offering extended stay accommodations that combine comfort, convenience, and personalized service to meet the needs of travelers seeking home-like stays for short or long durations. With a strong emphasis on energy, enthusiasm, and guest satisfaction, Sandpiper Hospitality invests in talented professionals who share its passion for quality service and operational... Show More

Job Requirements

high school diploma or equivalent (GED)
ability to read, write, and speak English proficiently
intermediate computer operation skills
effective communication with staff and guests
conflict management skills
negotiation skills
sales skills
ability to read, comprehend, and follow written procedures
ability to respond calmly in stressful situations
adaptability to changes in daily work
problem-solving skills

Job Qualifications

high school diploma or equivalent (GED)
ability to read, write, and speak English proficiently
intermediate computer operation skills
effective communication with staff and guests
conflict management skills
negotiation skills
sales skills
ability to read, comprehend, and follow written procedures
ability to respond calmly in stressful situations
adaptability to changes in daily work
problem-solving skills
1 or more years of experience in hospitality, retail, or food service industries (preferred)
basic understanding of common office and front desk procedures (preferred)

Job Duties

provide an excellent guest experience by greeting guests warmly and assisting as needed
meet with and solicit comments from guests regularly to determine satisfaction
respond to guest conflicts calmly and effectively to ensure satisfaction
coordinate front desk operations including check-ins, move-outs, renewals, reservations, property tours, and sales events
respond efficiently to guest service calls
ensure safety of the building and occupants by following procedures and contacting emergency services when necessary
inspect studios and public spaces daily according to company standards
ensure all policies and procedures are accurately followed
document work activity using appropriate logs
execute the lead management process and complete all sales and marketing objectives
review studio inventory daily to maximize revenue
maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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