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Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Education Assistance
hybrid work schedule
Job Description
FedEx Logistics is a premier global transportation and logistics service provider specializing in freight forwarding as well as import and export services. They assist businesses of all sizes in managing the complexities of international shipping, helping clients navigate the challenges of moving goods across borders efficiently and compliantly. Offering a full range of services such as international ocean and air freight forwarding, surface transportation, distribution, customs brokerage, trade and customs advisory services, as well as innovative e-commerce and trade facilitation solutions, FedEx Logistics ensures seamless supply chain management for their customers worldwide. The company is committed to fostering a diverse... Show More
Job Requirements
- High school diploma or GED
- Minimum 6 months work experience required
- Data entry and keyboard experience required
- Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows
- Excellent communication skills, verbal and written
- Organizational skills
- Interpersonal skills
- Problem-solving skills
- Ability to handle high volume of work
- Ability to handle time-sensitive work
- Ability to use multiple systems and reference materials
- Ability to interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments
- Knowledge of CBP and OGA regulations and tariff schedules preferred
- Ability to work in a time-sensitive environment with high accuracy and productivity
Job Qualifications
- High school diploma or GED
- Minimum of 12 months of industry experience preferred
- Excellent computer skills with ability to work in a Windows environment
- Strong communication skills, verbal and written
- Organizational skills
- Interpersonal skills
- Problem-solving skills
- Ability to handle high volume, time-sensitive work
- Ability to work independently with minimum supervision
- Knowledge of customs regulations and harmonized tariff schedules preferred
Job Duties
- Provide FedEx Express and their customers with required entry services
- Promote exceptional customer service by securing relationships with Express and their customers
- Facilitate all necessary entry processing and cage functions to secure timely and accurate release of shipments in compliance with CBP and OGA regulations
- Serve as primary link between FedEx Express and FTN for account and shipment-specific issues
- Complete various audit activities including complex EWSRs, high duty, ABI warnings, ABI errors, census rejects, duty verification, and FDA audits
- Record and track complex audit issues to initiate corrective action working with FDA, tech services and quality assurance groups
- Sort and assign incoming departmental work and monitor daily workflow to meet regulatory timeframes
- Correspond with shippers, clients, and government agencies regarding required documentation to resolve issues
- Research and prepare claims and protests to CBP to resolve payment of duties, taxes, and valuation issues
- Obtain refunds or tender duties and process billing in conformance with FedEx procedures
- Gather information from FedEx and FTN systems for distribution and report building
- Produce operational and trend reports for management distribution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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