Customs Trade Coordinator

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Paid training

Health Insurance

Paid Time Off

overtime pay

Holiday pay

Equal opportunity employer

Job Description

FedEx Logistics is a prominent global logistics provider that specializes in freight forwarding, import and export services, and comprehensive supply chain solutions. It caters to businesses of all sizes, enabling them to navigate the complexities of international shipping and global market access. With an extensive network and innovative technology, FedEx Logistics supports seamless transportation and distribution of goods via air, ocean, and surface modes. The company also provides customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions, ensuring reliable and efficient movement of shipments worldwide. Established as a trusted leader in the logistics industry, FedEx Logistics is committed to delivering exceptional customer service and leveraging cutting-edge technology to simplify global trade processes for its customers.

The role being offered is that of an Import Documentation Coordinator based at FedEx Logistics' Memphis, TN location. This position is a full-time, onsite role with working hours from Monday to Friday, 8 am to 4:30 pm, with potential for overtime and holiday work. The primary responsibility of this role is to coordinate and manage the documentation required by US Customs and other government agencies for the entry of goods into the United States on behalf of importers. This involves ensuring that all import documentation is accurate, compliant, and submitted in a timely manner. The coordinator will obtain proper classification of goods using various resources such as databases, standard operating procedures, tariff books, and customs websites. Given the critical nature of customs compliance, the role demands meticulous attention to detail and adherence to international import and export regulations.

In addition to handling import documentation, the coordinator will process agency brokerage shipments and may be involved in remote filings. The position requires active collaboration with internal teams, other FedEx operations, external brokers, carriers, customers, and government agencies to maintain smooth communication and high levels of customer service. Candidates can expect paid training that covers all necessary systems and regulatory knowledge essential for success in this role. This is a unique opportunity for candidates seeking to gain entry-level experience in customs brokerage and international logistics while working in a dynamic and fast-paced global logistics environment. FedEx Logistics is an equal opportunity employer, valuing diversity and inclusivity, and supports applicants from all backgrounds, including veterans and individuals with disabilities.

Job Requirements

High school diploma or GED required
No prior industry experience required
Minimum of 6 months work experience preferred
Data entry and keyboard skills required
Working knowledge of MS Office and Outlook
Excellent communication skills
Strong organizational and interpersonal skills
Problem-solving skills
Ability to handle high volume of work and time-sensitive tasks
Ability to work independently with minimal supervision
Ability to navigate multiple systems and reference materials
Ability to interact effectively with diverse stakeholders including customers, carriers, brokers, government agencies, internal staff, and management

Job Qualifications

High school diploma or GED
Data entry and keyboard experience
Working knowledge of MS Office and email applications such as Outlook
Excellent verbal and written communication skills
Strong organizational and interpersonal skills
Problem-solving abilities
Ability to handle high volume and time-sensitive work
Ability to work independently with minimum supervision
Ability to use multiple systems and reference materials
Experience interacting with customers, carriers, brokers, government agencies, internal staff, and management

Job Duties

Coordinate documentation required by US Customs and government agencies for goods entry into the US
Provide impeccable customer service
Obtain correct classification of goods for customs release from various sources
Perform data entry and processing of import documentation for submission to US Customs and participating government agencies
Maintain shipment documentation in compliance with record keeping requirements
Adhere to all international importing and exporting regulations
Collaborate with internal staff, departments, FedEx operations, and customers to deliver high-level service
Process agency brokerage shipments
Handle remote filings as needed
Ensure compliance with government and organizational policies
Perform other duties as assigned