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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $16.14 - $25.57
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Employee Discounts
Job Description
FedEx Logistics is a global provider of freight forwarding and supply chain solutions, enabling businesses of all sizes to navigate the complexities of international shipping with efficiency and ease. As part of the FedEx family, FedEx Logistics offers a comprehensive range of services, including international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and innovative e-commerce and trade facilitation solutions. Headquartered in Tonawanda, New York, FedEx Logistics is committed to delivering customer-centric services that support the seamless movement of goods worldwide while adhering to all regulatory requirements. The company is an Equal... Show More
Job Requirements
- high school diploma or GED
- minimum 6 months of brokerage, transportation, or customer service experience preferred
- proficient in MS Office and Outlook
- skilled in using office equipment
- excellent verbal and written communication skills
- strong organizational capabilities
- proven problem-solving skills
- ability to manage high work volume and meet time-sensitive deadlines
- capacity to work independently with minimal supervision
- detail oriented approach
- basic knowledge or willingness to learn harmonized tariff system and U.S. Customs regulations
- availability for mandatory overtime and work on recognized holidays
- willingness to complete initial onsite work period of 4 to 6 months
- flexibility for shift work including third shift hours
- ability to adapt to hybrid work environment
Job Qualifications
- high school diploma or GED
- 6 months of brokerage, transportation, or customer service experience preferred
- proficiency with MS Office and Outlook
- skilled in operating office equipment such as phones, faxes, photocopiers, printers, and scanners
- excellent verbal and written communication skills
- strong organizational and problem-solving skills
- ability to handle high volume and time-sensitive work
- ability to work independently with minimum supervision
- detail oriented
- knowledge of the harmonized tariff system is a plus
- familiarity with U.S. Customs regulations and other federal requirements relevant to the role
- willingness to undergo paid training
Job Duties
- provide consistent customer service and resolution to ensure timely release and movement of freight or cargo
- provide impeccable customer service
- prepare, analyze, and submit documentation to appropriate parties in compliance with customs regulations
- anticipate, identify, and resolve problems delaying freight movement
- maintain relationships with brokers and service providers to exceed customer service requirements
- resolve banking and letter of credit problems
- advise customers on payment terms
- obtain payment on delinquent accounts and complete accounting adjustments
- resolve billing issues and coordinate post-entry activities
- complete accurate data input and corrections in computer systems
- perform root cause analysis as directed
- manage entry verification process
- access clients' external systems as necessary
- correspond with business partners through written, phone or email communication
- produce operational trend reports
- keep partners informed of exception processes
- handle pre alerts according to customer SOP
- maintain general knowledge of FedEx products and services
- interact with customers, internal staff, and management
- develop and maintain strong relationships with customers' front-line personnel
- facilitate entry processing and exception resolution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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