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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $24.46
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
retirement plans
Tuition Reimbursement
Paid training
hybrid work environment
Job Description
FedEx Logistics is a leading global logistics provider specializing in freight forwarding, import, and export services. This company supports businesses of all sizes in successfully navigating the complexities of international shipping by offering comprehensive ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, as well as advanced e-commerce and trade facilitation solutions. Headquartered with an office in Tonawanda, NY, FedEx Logistics caters to a diverse range of customers and industries, ensuring their goods are delivered efficiently and compliantly across global markets. The company prides itself on its commitment to high-quality service, innovation, and... Show More
Job Requirements
- High school diploma or GED
- Minimum 6 months brokerage or transportation experience and/or customer service experience
- Proficiency with MS Office, Outlook, and office equipment including phone, fax, photocopier, printer, scanner
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Ability to handle high volume and time-sensitive work
- Ability to work independently with minimal supervision
- Detail oriented with knowledge of HTS classification and harmonized tariff system
- Understanding of U.S. Customs regulations and applicable federal requirements
- Willingness to participate in paid training
Job Qualifications
- High school diploma or GED
- 6 months of brokerage, transportation, or customer service experience preferred
- Proficient with MS Office and Outlook
- Strong verbal and written communication skills
- Excellent organizational and interpersonal skills
- Effective problem-solving abilities
- Detail oriented
- Knowledge of HTS classification and harmonized tariff system
- Familiarity with U.S. Customs regulations and federal requirements in relevant area
Job Duties
- Provide consistent customer service and resolution to ensure timely release or movement of freight
- cPrepare, analyze, and submit documentation to relevant parties ensuring compliance with laws and regulations
- Anticipate, identify, and resolve problems delaying freight release or movement
- Maintain relationships with brokers, T&B, and service providers to exceed customer service requirements
- Resolve banking and letter of credit problems
- Advise customers on payment terms and obtain payment on delinquent accounts
- Resolve billing issues and coordinate post entry activity on customer's behalf
- Complete accurate data input or corrections into computer files
- Perform root cause analysis as directed by Account Administrator
- Manage the entry verification process
- Access client systems as necessary
- Correspond with business partners via written, phone, or email communication
- Produce operational trend reports and keep partners apprised of exception process
- Receive and respond to pre alerts per customer SOP
- Maintain knowledge of FedEx products and services
- Interact with customers, internal staff, and management
- Develop strong relationships with customer front-line personnel
- Facilitate entry processing and exception resolution
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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