Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $24.46
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
retirement plans
Tuition Reimbursement
Paid training
hybrid work environment
Job Description
FedEx Logistics is a leading global logistics provider specializing in freight forwarding, import, and export services. This company supports businesses of all sizes in successfully navigating the complexities of international shipping by offering comprehensive ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, as well as advanced e-commerce and trade facilitation solutions. Headquartered with an office in Tonawanda, NY, FedEx Logistics caters to a diverse range of customers and industries, ensuring their goods are delivered efficiently and compliantly across global markets. The company prides itself on its commitment to high-quality service, innovation, and customer satisfaction, making it a notable employer in the logistics and freight forwarding sector.
The current opportunity is for a hybrid role based out of the Tonawanda, NY office, offering a blend of remote and in-office work in alignment with company policies. This schedule runs Monday through Friday from 1 PM to 9:30 PM on a second-shift basis, making it ideal for candidates seeking consistent evening hours. The position comes with a competitive hourly wage ranging from $16.00 to $24.46, reflecting experience levels and market conditions.
This role focuses on delivering exceptional customer service and efficient resolution of issues to ensure the smooth inbound and outbound movement of freight and cargo. The incumbent will be responsible for preparing, analyzing, and submitting key documentation to parties such as U.S. Customs, agents, and clients, ensuring compliance with all relevant laws and regulations. Responsibilities also include anticipating and resolving potential problems that could delay freight release or movement, maintaining strong relationships with brokers and other service providers, and managing financial and billing issues including letters of credit and customer payment terms.
Beyond these technical duties, the role requires collaboration with internal teams and external business partners via various communication mediums. The successful candidate will engage in producing operational reports, facilitating entry processing, resolving exceptions both pre- and post-arrival, and keeping all stakeholders informed of processes and exceptions. Familiarity with FedEx products and services is also expected, as is the ability to handle high volumes of work and sensitive, time-critical tasks with minimal supervision.
The role offers paid training, enabling new hires to gain essential industry knowledge and skills including U.S. Customs regulations, harmonized tariff systems, and brokerage practices. This commitment to employee growth is aligned with FedEx Logistics' support for continual learning and career development. Overall, this position is ideal for detail-oriented individuals with strong communication skills who enjoy problem-solving and thrive in dynamic, fast-paced logistics environments.
The current opportunity is for a hybrid role based out of the Tonawanda, NY office, offering a blend of remote and in-office work in alignment with company policies. This schedule runs Monday through Friday from 1 PM to 9:30 PM on a second-shift basis, making it ideal for candidates seeking consistent evening hours. The position comes with a competitive hourly wage ranging from $16.00 to $24.46, reflecting experience levels and market conditions.
This role focuses on delivering exceptional customer service and efficient resolution of issues to ensure the smooth inbound and outbound movement of freight and cargo. The incumbent will be responsible for preparing, analyzing, and submitting key documentation to parties such as U.S. Customs, agents, and clients, ensuring compliance with all relevant laws and regulations. Responsibilities also include anticipating and resolving potential problems that could delay freight release or movement, maintaining strong relationships with brokers and other service providers, and managing financial and billing issues including letters of credit and customer payment terms.
Beyond these technical duties, the role requires collaboration with internal teams and external business partners via various communication mediums. The successful candidate will engage in producing operational reports, facilitating entry processing, resolving exceptions both pre- and post-arrival, and keeping all stakeholders informed of processes and exceptions. Familiarity with FedEx products and services is also expected, as is the ability to handle high volumes of work and sensitive, time-critical tasks with minimal supervision.
The role offers paid training, enabling new hires to gain essential industry knowledge and skills including U.S. Customs regulations, harmonized tariff systems, and brokerage practices. This commitment to employee growth is aligned with FedEx Logistics' support for continual learning and career development. Overall, this position is ideal for detail-oriented individuals with strong communication skills who enjoy problem-solving and thrive in dynamic, fast-paced logistics environments.
Job Requirements
- High school diploma or GED
- Minimum 6 months brokerage or transportation experience and/or customer service experience
- Proficiency with MS Office, Outlook, and office equipment including phone, fax, photocopier, printer, scanner
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Ability to handle high volume and time-sensitive work
- Ability to work independently with minimal supervision
- Detail oriented with knowledge of HTS classification and harmonized tariff system
- Understanding of U.S. Customs regulations and applicable federal requirements
- Willingness to participate in paid training
Job Qualifications
- High school diploma or GED
- 6 months of brokerage, transportation, or customer service experience preferred
- Proficient with MS Office and Outlook
- Strong verbal and written communication skills
- Excellent organizational and interpersonal skills
- Effective problem-solving abilities
- Detail oriented
- Knowledge of HTS classification and harmonized tariff system
- Familiarity with U.S. Customs regulations and federal requirements in relevant area
Job Duties
- Provide consistent customer service and resolution to ensure timely release or movement of freight
- cPrepare, analyze, and submit documentation to relevant parties ensuring compliance with laws and regulations
- Anticipate, identify, and resolve problems delaying freight release or movement
- Maintain relationships with brokers, T&B, and service providers to exceed customer service requirements
- Resolve banking and letter of credit problems
- Advise customers on payment terms and obtain payment on delinquent accounts
- Resolve billing issues and coordinate post entry activity on customer's behalf
- Complete accurate data input or corrections into computer files
- Perform root cause analysis as directed by Account Administrator
- Manage the entry verification process
- Access client systems as necessary
- Correspond with business partners via written, phone, or email communication
- Produce operational trend reports and keep partners apprised of exception process
- Receive and respond to pre alerts per customer SOP
- Maintain knowledge of FedEx products and services
- Interact with customers, internal staff, and management
- Develop strong relationships with customer front-line personnel
- Facilitate entry processing and exception resolution
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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