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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
overtime pay
Career development opportunities
Job Description
API is the global leader in providing innovative crew accommodation solutions that revolutionize the way businesses manage travel. We specialize in delivering technology-driven platforms that streamline the entire crew planning process, enhancing day-to-day operational efficiency and elevating the overall crew layover experience. Our proprietary technology platform integrates seamlessly with clients' workflows and combines cutting-edge mobile solutions with a dedicated and experienced team to offer a comprehensive end-to-end solution. Serving a diverse range of clients across the travel and airline industries, API is committed to delivering impeccable service and tailored solutions that meet the dynamic needs of our customers. We are... Show More
Job Requirements
- One to two years experience in airline, hotel or travel industry
- Excellent understanding of reservation systems
- Strong computer skills including EXCEL, Word and Outlook
- Ability to prioritize work effectively
- Strong communication skills
- Interest and ability in serving others
- Flexibility to work morning, mid-day, evening and overnight shifts including weekends and overtime
- Ability to work independently and within a team
- Punctuality and respect for agreed working hours
Job Qualifications
- One to two years experience in airline, hotel or travel industry
- Excellent understanding of reservation systems, hotel room blocks, rate structure, payment forms, and booking processes
- Strong computer skills with knowledge of EXCEL, Word, Outlook and internet research
- Working experience with airline or hotel reservations systems is a plus
- Knowledge of ground transportation reservations
- Knowledge of hotel chains, categories, and locations
- Strong time management skills
- Ability to prioritize work effectively
- Strong communication skills with proficiency in verbal, non-verbal, and written communication
- Ability to listen actively
- Interest and ability in serving others
- Outstanding relationship management and customer service orientation
- Bilingual English-Spanish is a plus
Job Duties
- Learn and maintain API procedures for work methodology, reservations systems and ACES
- Complete Operations Agent certification process
- Process all client requests received by API Operations department via phone, email, fax or through the API systems
- Assess all client requirements in order of priority
- Ensure hotel and transportation requests are completed
- Build and maintain business relationship with clients by providing prompt and accurate service
- Alert the correct hierarchy of critical issues which may require management involvement
- Negotiate with vendors such as hotels and ground transportation to best support the client and API
- Resolve client disagreements professionally by presenting facts to support solutions
- Work within a team environment or independently
- Be punctual and respectful of agreed working hours
- Perform other duties as assigned to assist API in achieving operational goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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