Customer Support Specialist - Bilingual

Uline is a prominent family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. Established as a stable and successful business with more than 9,800 employees spread across 14 locations, Uline is recognized for its commitment to quality products and exceptional customer service. With a strong emphasis on providing a supportive and growth-oriented work environment, Uline offers employees competitive compensation, comprehensive benefits, and opportunities to advance their careers in a collaborative setting. Located in California at the Ontario branch (4810 South Hellman Avenue), the company fosters a drug-free workplace culture, requiring all new hires to complete pre-employment hair follicle drug screening. Uline welcomes diversity and is an Equal Employment Opportunity/Affirmative Action Employer that supports veterans and individuals with disabilities. All positions at Uline require on-site work, promoting direct team collaboration and efficient customer engagement.

The role of the Bilingual Customer Support Specialist at Uline is designed for individuals who thrive in a fast-paced, customer-focused environment and are fluent in both English and Spanish. This full-time position offers a competitive hourly rate ranging from $28 to $33, including a $2 shift differential, and operates on a schedule from 12:30 PM to 9 PM, covering four weekdays and one weekend day. The primary responsibility of this role is to deliver world-class customer service by efficiently processing customer orders, making product recommendations, and addressing account inquiries through advanced technological platforms. Candidates will become product and solutions experts, enabling them to confidently handle questions regarding Uline’s broad product range, pricing structures, and shipping processes.

In this position, the Bilingual Customer Support Specialist will build strong business relationships with customers via phone, email, and chat, ensuring an understanding of customer needs to recommend the best Uline solutions. Additionally, specialists will assist customers in navigating Uline's website and online ordering system, enhancing their overall shopping experience. Uline supports their employees with in-depth training programs focused on communication and problem-solving skills, individual mentoring, and a professional environment conducive to career development. Employees benefit from regular team events fostering connection and teamwork in an in-person setting.

This role is ideal for individuals who possess excellent listening and communication abilities, enjoy solving problems, and have a passion for providing outstanding customer service. While previous customer service experience is advantageous, Uline values eagerness to learn and provides comprehensive training. The company also offers a variety of employee benefits, including complete health insurance, a 401(k) plan with employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance for continuing education. The California branch complements employee well-being with access to best-in-class facilities, a first-class fitness center, and nearby walking paths, promoting a balanced and healthy lifestyle alongside professional growth and stability.