Customer Support Specialist - Bilingual

Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spread across 14 strategic locations, Uline is committed to delivering exceptional products and outstanding customer service. The company culture emphasizes stability, growth, and success, supported by a drug-free workplace policy and a commitment to equal employment opportunities for veterans and individuals with disabilities. All roles at Uline are on-site, fostering a collaborative and engaging work environment where employees are encouraged to build meaningful relationships with their peers and customers alike.

The Bilingual Customer Support Specialist role at Uline is designed for individuals who are passionate about providing fast, friendly, and attentive customer service. This full-time position, located in the California branch at 4810 South Hellman Avenue, Ontario, CA, offers an hourly wage ranging from $28 to $33, including a $2 shift differential, with significant potential for growth and increased earnings. Working hours are set from 12:30 PM to 9 PM, requiring four weekdays and one weekend day. In this role, specialists will delve into customer order details, make product recommendations, and handle various account inquiries using cutting-edge technology platforms.

Employees in this position become product and solutions experts, equipped with the knowledge needed to answer detailed questions related to product features, pricing, and shipping efficiently and confidently. The role involves building strong business relationships through multiple communication channels, including phone, email, and chat. Specialists also assist customers in navigating Uline's website and online ordering system, ensuring a seamless and satisfying experience. Uline supports its customer service team with comprehensive training to enhance their communication, problem-solving, and technical skills, paired with one-on-one peer mentoring and a professional environment that fosters career development and growth.

This opportunity is ideal for bilingual candidates fluent in both English and Spanish, ready to leverage their language skills to serve a diverse customer base effectively. While prior customer service experience is advantageous, Uline welcomes eager learners and provides thorough training to help them succeed. The company's supportive culture, combined with a range of impressive benefits such as comprehensive health coverage, 401(k) plan with employer match, multiple bonus programs, paid holidays, generous time off, and tuition assistance, makes this role an excellent choice for those seeking a stable and rewarding career in customer service. Employees also enjoy working in modern, clean facilities equipped with top-notch amenities like a first-class fitness center and easy access to outdoor walking paths, contributing to a positive work-life balance.