Customer Support Specialist

Kings III is an established and dynamic company founded in 1989 that specializes in critical communications services. Known for its commitment to innovation, employee growth, and community impact, Kings III has earned recognition as a six-time winner of DFW Top Workplaces and has been nationally recognized by USA Today as a Top Workplace from 2020 through 2025. With a substantial portion of employees enjoying long tenures, the company emphasizes a culture of continuous learning, creativity, and change management. Its business primarily focuses on designing, building, selling, installing, servicing, and monitoring emergency phone systems commonly installed in commercial and multi-family real estate properties, including elevators and pool sides. Kings III operates a 24/7/365 Emergency Dispatch Center dedicated to dispatching local emergency services promptly to people in distress, showcasing the life-saving impact of its services and workforce.

The role of Customer Support Specialist at Kings III plays a vital part in the support-oriented team, especially within the company’s high-volume, call-center style environment. This position serves as the initial point of contact for customers seeking assistance with emergency phone systems, handling inbound calls and emails effectively. The Customer Support Specialist must possess strong troubleshooting skills, be capable of asking pertinent questions, and use internal tools to quickly identify issues. The role requires walking customers through step-by-step solutions to resolve technical problems, including rebooting telephone and video monitoring equipment. Additionally, this specialist will schedule service appointments as needed, document interactions accurately, and educate customers to prevent future technical difficulties. Clear and confident oral communication is essential, as well as polished written communication for professional email correspondence. The ability to remain calm, composed, and empathetic in a fast-paced environment while multitasking between talking, thinking, and documenting is critical to success in this role.

The position is a full-time role, typically requiring 40 hours per week with an emphasis on punctual attendance. A high school diploma or equivalent is required, along with a minimum of two years of customer service experience, preferably including one year in technical support or a related field. The company values employees who are problem solvers and people-oriented, with strong attention to detail and proficiency in Microsoft Excel, Outlook, and web research. Bilingual skills in English and Spanish are considered a valuable asset. Working at Kings III means contributing to a mission-driven organization with core values centered on honesty, service excellence, integrity, continuous improvement, and encouragement of individual initiative. Joining this team offers not only an opportunity to grow professionally but also the rewarding chance to help save lives every day through critical emergency communications support.