Customer Support Specialist

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 strategic locations, Uline has built a reputation for stability, reliability, and outstanding customer service. The company takes pride in offering comprehensive solutions to a wide range of industries, supporting businesses with top-quality products and efficient delivery services. Uline’s mission is to deliver legendary customer service, and its workforce plays a crucial role in maintaining this standard while fostering a culture of growth, collaboration, and professionalism.

At the Minnesota Branch located at 3325 Heiser St., Hudson, WI 54016, we are currently seeking a dedicated Customer Support Specialist to join our team. This is a full-time, on-site position offering multiple shifts with pay ranging from $25 to $30 per hour and significant growth and earning potential. This role is ideal for individuals who are fast, friendly, customer-focused, and eager to develop their skills in a supportive, technology-driven environment.

As a Customer Support Specialist at Uline, your primary responsibility will be to dive into the details of each customer order to ensure accurate and timely processing, while providing expert guidance on products and services. You'll be equipped with world-class technology and comprehensive training to become a product and solutions expert, capable of addressing pricing, shipping, and product questions confidently and efficiently. Your expertise will help build lasting business relationships through multiple communication channels, including phone, email, and chat.

Uline emphasizes professional development, offering in-depth training to sharpen communication and problem-solving skills. New hires receive one-on-one peer mentoring, giving every opportunity to grow their career within the company. You will be part of a collaborative, in-person work environment that values strong connections among team members and hosts regular team events to foster a positive and engaging workplace culture.

The position offers significant employee benefits including complete health insurance coverage, a 401(k) plan with a 6% employer match starting on day one, multiple bonus programs, paid holidays, and generous paid time off. Additionally, Uline supports lifelong learning through a Tuition Assistance Program that covers professional continuing education. Employees enjoy access to best-in-class facilities, including a modern fitness center and well-maintained walking trails, promoting a healthy and balanced lifestyle.

Uline is recognized as an Equal Employment Opportunity/Affirmative Action employer committed to diversity and inclusion. As a drug-free workplace, all new hires must complete a pre-employment hair follicle drug screening. Join a company where your efforts make a real difference, and where stability, growth, and exceptional benefits are part of your career journey. Explore Uline as your next career opportunity and help us continue to set the standard for customer service excellence.