Customer Support Specialist

Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials, with a workforce exceeding 9,800 employees spread across 14 strategic locations. Established on principles of stability and success, Uline prides itself on delivering superior service coupled with an outstanding product range to meet the needs of a vast customer base. The company fosters a professional, collaborative, and friendly working environment that encourages employee growth and values solid business relationships. Uline is a drug-free workplace and upholds Equal Employment Opportunity/Affirmative Action policies, demonstrating commitment to a respectful and accommodating work culture. As a part of its growth strategy, Uline offers a variety of full-time onsite shifts at its Minnesota branch, located at 3325 Heiser St., Hudson, WI 54016, providing competitive pay from $25 to $30 per hour along with significant growth and earning opportunities.

As a Customer Support Specialist at Uline, your role will be pivotal in continuing the company tradition of exceptional customer service. You will be responsible for processing customer orders with precision, making insightful product recommendations, and handling account inquiries using advanced technology with efficiency and accuracy. The position requires you to become a product and solutions expert, empowering you to confidently answer customers’ questions about product details, pricing, and shipping logistics. Through various communication channels including phone, email, and live chat, you will build and maintain strong relationships with customers by understanding their unique needs and recommending the best Uline solutions to meet those needs. Supporting customers as they navigate Uline’s website and facilitate online ordering will also be a key part of your responsibilities. This role offers an excellent opportunity to sharpen your communication, problem-solving skills, and develop professionally within a supportive environment that offers one-on-one peer mentoring and a culture based on collaboration. In addition to professional growth, the position also provides various benefits including comprehensive health insurance, 401(k) with employer match starting on day one, paid holidays, generous paid time off, and tuition assistance for continuing education. Working at Uline means benefiting from modern, clean facilities equipped with a first-class fitness center and scenic walking trails, contributing to a balanced and healthy work-life experience. Join Uline to be part of a company that values its employees and is dedicated to offering exceptional benefits and career advancement opportunities.