Customer Support Specialist

Uline is a family-owned company recognized as North America’s top distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has built a strong reputation for stability, growth, and exceptional customer service. This company prides itself on a drug-free workplace environment and is committed to fostering an inclusive and supportive atmosphere for all employees. As a company that operates entirely on-site, Uline offers a professional and collaborative workspace to its team members. Located at the California Branch at 4810 South Hellman Avenue, Ontario, CA 91762, this location serves as a key hub for delivering Uline's legendary customer service experience.

The Customer Support Specialist role at Uline is a full-time position offering competitive hourly pay ranging from $27 to $32, including a $2 shift differential, with significant opportunities for professional growth and earning potential. Working hours for this position are from 1:30 PM to 10:00 PM, covering four weekdays plus one weekend day. The role centers on providing outstanding customer service by digging into order details, making product recommendations, and handling account inquiries. Specialists will become product and solutions experts equipped to answer questions regarding product offerings, pricing, and shipping efficiently and confidently.

Uline’s Customer Support Specialists engage with customers across multiple channels, including phone, email, and chat, building strong business relationships while ensuring customer needs are met with the best solutions Uline offers. This role requires the specialist to assist customers in navigating Uline's website and online ordering system, reinforcing Uline’s commitment to a seamless and satisfying customer experience. The company provides in-depth training to enhance communication and problem-solving skills, plus one-on-one mentoring and a collaborative working environment with regular team events to strengthen connections among colleagues. This position is ideal for individuals who are eager to learn and develop professionally in a supportive environment designed to foster success and career advancement.