Customer Support Specialist

Uline is a distinguished family-owned business recognized as North America's leading distributor of shipping, industrial, and packaging materials. Established with a commitment to exceptional service and product expertise, Uline stands out with a robust workforce of more than 9,800 employees spread across 14 strategic locations. As a company that values stability and sustainable growth, Uline is proud to offer rewarding career opportunities in an environment that emphasizes professionalism, ongoing learning, and team collaboration. The company promotes a drug-free workplace and upholds diversity and inclusion principles as an EEO/AA Employer/Vet/Disabled, ensuring a respectful and fair work culture for all employees.

The California branch, situated at 4810 South Hellman Avenue, Ontario, CA, is currently seeking dedicated individuals for the role of Customer Support Specialist. This full-time position operates primarily between 1:30 PM and 10 PM, spanning four weekdays and one weekend day, reflecting a work schedule aligned with the needs of Uline's diverse customer base. The role includes a competitive pay rate from $27 to $32 per hour, featuring a $2 shift differential, with clear opportunities for significant growth and earning potential.

As a Customer Support Specialist at Uline, you will become an integral part of the team that embodies fast, friendly, and customer-focused service. The core responsibility involves diving deep into order details to provide the legendary service that has become synonymous with Uline. This includes the ability to process orders efficiently, offer informed product recommendations, and manage account inquiries by leveraging world-class technology.

This role demands becoming a product and solutions expert, equipped to confidently address product, pricing, and shipping inquiries. The Customer Support Specialist builds strong and lasting business relationships with customers via multiple communication channels such as phone, email, and chat. Understanding customer needs to recommend optimal Uline solutions forms the heart of this role, alongside assisting customers in navigating Uline's user-friendly website and online ordering system.

Uline supports its Customer Support Specialists with in-depth training designed to enhance communication and problem-solving skills, as well as a professional environment that encourages peer mentoring and career development. The collaborative, in-person workplace culture nurtures connection and teamwork, bolstered by regular team events and access to first-class facilities including a fitness center and walking paths. These aspects collectively contribute to an enriching work experience that not only focuses on the customer's success but also on the personal and professional growth of each employee.

Joining Uline means working for a company that truly values its employees, offering extensive benefits such as comprehensive health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance for professional continuing education. These benefits are part of Uline's commitment to fostering a positive work-life balance and supporting the long-term success of its workforce. If you are eager to embark on a fulfilling career path with a stable and successful leader in the shipping and packaging industry, consider becoming a Customer Support Specialist at Uline, where your efforts will be recognized and your career growth nurtured.