Customer Support Specialist

Uline is a family-owned company and recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has established a strong presence by offering superior products coupled with legendary customer service. The company prides itself on its stability, long-term success, and commitment to a drug-free and inclusive workplace. At its California branch, located at 4810 South Hellman Avenue, Ontario, CA, Uline operates in a modern, clean, and employee-focused environment that fosters career growth and personal development. The facilities include a first-class fitness center and nearby walking paths, which help promote a healthy work-life balance for its staff. Uline emphasizes professional growth by providing in-depth training, one-on-one mentoring, and tuition assistance programs to support continuing education and career advancement. Employees enjoy comprehensive health insurance coverage, 401(k) with an employer match, multiple bonus programs, paid holidays, and generous paid time off. The company also fosters employee connections through regular team events in a collaborative in-person setting, creating a supportive workplace culture.Uline is currently hiring for a Customer Support Specialist at its California branch. This full-time position offers hours from 1:30 PM to 10 PM with a schedule consisting of four weekdays and one weekend day. The role pays $27 to $32 per hour, including a $2 shift differential, with significant opportunities for growth and increased earning potential. The Specialist will serve as a vital link between Uline and its customers, ensuring the delivery of fast, friendly, and knowledgeable service. The primary responsibility involves engaging deeply with customer orders and account details using world-class technology to meet and exceed customer expectations.

This Customer Support Specialist position requires the ability to build strong business relationships through verbal and written communication via phone, email, and chat. The Specialist will become a product and solution expert, prepared to answer questions regarding product details, pricing, and shipping quickly and confidently. They will guide customers in navigating Uline’s robust website and online ordering platform, ensuring a seamless shopping experience. The role demands excellent problem-solving and listening skills to understand customer needs and recommend the most suitable Uline products and solutions. This hands-on role thrives within a team-oriented environment where employees connect regularly through events and peer mentoring. Uline invests in its employees by providing thorough training and a stable, professional workplace where dedication is recognized and rewarded. Those joining the team can expect not only to develop their customer service skills but also to build a meaningful career with a reputable and continually growing company.