Customer Support Specialist

Uline is a premier family-owned company renowned as North America’s leading distributor of shipping, industrial, and packaging materials. With a robust workforce exceeding 9,800 employees spread across 14 locations, Uline stands as an industry leader committed to excellence and customer satisfaction. Founded with the principle of delivering unparalleled products and services, the company has cultivated a reputation for reliability, innovation, and strong community values. Uline prides itself on its clean, modern facilities including first-class fitness centers and accessible walking paths that promote employee well-being and a positive work environment. It operates as a drug-free workplace requiring pre-employment hair follicle drug screening for all new hires and maintains an on-site work policy across all positions. The company's dedication to diversity, equity, and inclusion is evident in its EEO/AA Employer status, embracing veterans and individuals with disabilities.

The Customer Support Specialist role at Uline is a full-time, on-site position based at the California branch located at 4810 South Hellman Avenue, Ontario, CA 91762. The position offers competitive pay starting from $27 to $32 per hour, which includes a $2 shift differential. Scheduled shifts run from 1:30 PM to 10 PM covering four weekdays and one weekend day, providing a stable work schedule with significant growth and earning potential. This role requires a professional individual who is fast, friendly, and customer-focused, dedicated to providing legendary service that Uline’s customers have come to expect. The Customer Support Specialist will utilize world-class technology to process customer orders efficiently, handle account inquiries, and make insightful product recommendations. They will become experts on Uline products and solutions to confidently address questions related to products, pricing, and shipping, contributing to an overall superior customer experience.

The position offers an enriching work environment where employees can learn through in-depth training that sharpens communication and problem-solving skills. Uline fosters professional development through one-on-one peer mentoring, providing ample room for career advancement. Employees also benefit from a collaborative in-person setting with regular team events, enabling the development of strong workplace relationships. In this role, the specialist will build business rapport with customers via phone, email, and chat, tailoring Uline’s solutions to meet individual customer needs and assist in navigating the company’s website and online ordering systems. Beyond the direct customer service responsibilities, Uline supports its employees with comprehensive health insurance, a 401(k) plan with a 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program aimed at professional continuing education. Working at Uline means being part of a thriving, stable company that values employee welfare and career growth.