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Customer Support Specialist

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $27.00 - $32.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
fitness center access

Job Description

Uline is a prominent family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spread across 14 locations, Uline has built its reputation on delivering high-quality products and outstanding customer service. The company operates with a strong emphasis on stability and growth, providing an environment where employees can develop their skills and advance their careers. Uline's facilities are modern, clean, and equipped with first-class amenities, including fitness centers and convenient walking paths, supporting a balanced and healthy work lifestyle. The company values safety and integrity and maintains a drug-free workplace policy... Show More

Job Requirements

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Willingness to learn and undergo training

Job Qualifications

  • High school diploma or equivalent
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Eager to learn and able to undergo training
  • Bachelor’s degree preferred

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert
  • answer product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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