Customer Support Specialist

Uline is a prominent family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spread across 14 locations, Uline has built its reputation on delivering high-quality products and outstanding customer service. The company operates with a strong emphasis on stability and growth, providing an environment where employees can develop their skills and advance their careers. Uline's facilities are modern, clean, and equipped with first-class amenities, including fitness centers and convenient walking paths, supporting a balanced and healthy work lifestyle. The company values safety and integrity and maintains a drug-free workplace policy requiring pre-employment hair follicle drug screening for all new hires. Uline is an equal employment opportunity employer, welcoming veterans and individuals with disabilities.

The Customer Support Specialist role at Uline is an exciting opportunity for individuals passionate about delivering exceptional customer experiences. Located at the California branch in Ontario, CA, this full-time position operates from 1:30 PM to 10 PM, including four weekdays and one weekend day, offering pay from $27 to $32 per hour plus a $2 shift differential. This role is vital in maintaining the legendary service customers associate with Uline by handling order details, addressing inquiries, and making personalized product recommendations.

As a Customer Support Specialist, you will become a product and solutions expert, empowered by extensive training to confidently handle questions related to products, pricing, and shipping. You will engage with customers through phone, email, and chat, supporting their needs and helping them navigate Uline’s website and online ordering system. This role encourages building strong business relationships and fostering trust with customers by understanding their unique requirements and offering Uline’s best solutions. The position is designed for individuals eager to learn and develop professionally, supported by one-on-one peer mentoring and various professional development programs. Uline offers a collaborative and friendly in-person working environment with regular team events to build rapport among colleagues.

Working at Uline also provides numerous benefits, such as complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, and generous paid time off. The company also supports ongoing education through its Tuition Assistance Program, covering professional continuing education to help employees grow their careers further. Embracing a culture of growth and connection, Uline’s customer service department prioritizes skill development in communication, problem-solving, and relationship-building, ensuring that employees feel valued and equipped to succeed in a dynamic environment. Joining Uline means becoming part of a respected organization with a strong legacy and opportunities for meaningful career advancement.