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Customer Support Specialist

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $25.00 - $30.00
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance

Job Description

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Founded on a foundation of stability and success, Uline has built a reputation for delivering world-class customer service and quality products. The company operates with a strong commitment to its employees, fostering a professional and collaborative environment with a focus on growth and development. Based in Braselton, Georgia, Uline's Georgia Branch is a vital hub that combines modern facilities, a fitness center, and beautifully maintained walking trails, reflecting their commitment to employee well-being and a positive workplace culture.Show More

Job Requirements

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Eagerness to learn
  • Ability to work full-time on-site
  • Willingness to undergo pre-employment hair follicle drug screening

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Eagerness to learn and grow professionally
  • Ability to work full-time on-site
  • Comfortable using technology and learning new systems

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert
  • Answer product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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