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Customer Support Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $27.00 - $32.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance

Job Description

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a reputation for stability and success through its commitment to customer service excellence and employee development. This well-established company operates with a focus on delivering high-quality products while fostering a professional and collaborative work environment. At its California branch in Ontario, CA, Uline continues to expand its team in line with its mission to provide outstanding service and comprehensive product solutions to its customers.

The Customer Support Specialist position ... Show More

Job Requirements

  • high school diploma or equivalent
  • excellent problem-solving skills
  • excellent listening skills
  • excellent communication skills
  • prior customer service experience is a plus
  • willingness to learn and undergo training

Job Qualifications

  • high school diploma or equivalent
  • bachelor’s degree preferred
  • excellent problem-solving, listening and communication skills
  • prior customer service experience is a plus but willing to train eager learners

Job Duties

  • process customer orders, make product recommendations and handle account inquiries using world-class technology
  • be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
  • build business relationships with customers over phone, email and chat
  • understand customer needs and recommend Uline's best solutions
  • help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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