Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.00 - $32.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Job Description
Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a reputation for stability and success through its commitment to customer service excellence and employee development. This well-established company operates with a focus on delivering high-quality products while fostering a professional and collaborative work environment. At its California branch in Ontario, CA, Uline continues to expand its team in line with its mission to provide outstanding service and comprehensive product solutions to its customers.
The Customer Support Specialist position at Uline is a full-time role offering competitive pay ranging from $27 to $32 per hour, including a $2 shift differential. The work schedule consists of a 1:30 PM to 10 PM shift, spanning four weekdays and one weekend day. This role is integral to maintaining Uline's legendary customer service standards by assisting customers with orders, recommending products, and addressing account inquiries using advanced technology systems. Specialists become product and service experts, helping customers navigate the website, answer pricing and shipping questions, and propose best-fit solutions to meet customer needs. This opportunity provides significant growth and earning potential within a supportive and structured professional environment.
Employees joining Uline enjoy comprehensive in-depth training that hones communication and problem-solving skills, enabling them to confidently support customers and build lasting relationships. The professional setting provides one-on-one mentoring and numerous team events designed to foster connection and career development. Uline's commitment to a drug-free workplace and on-site positions assures a focused and engaged workforce. With competitive compensation, a strong benefits package, and an emphasis on employee growth, the Customer Support Specialist role is ideal for individuals seeking a dynamic career in customer service within a respected and stable company.
The Customer Support Specialist position at Uline is a full-time role offering competitive pay ranging from $27 to $32 per hour, including a $2 shift differential. The work schedule consists of a 1:30 PM to 10 PM shift, spanning four weekdays and one weekend day. This role is integral to maintaining Uline's legendary customer service standards by assisting customers with orders, recommending products, and addressing account inquiries using advanced technology systems. Specialists become product and service experts, helping customers navigate the website, answer pricing and shipping questions, and propose best-fit solutions to meet customer needs. This opportunity provides significant growth and earning potential within a supportive and structured professional environment.
Employees joining Uline enjoy comprehensive in-depth training that hones communication and problem-solving skills, enabling them to confidently support customers and build lasting relationships. The professional setting provides one-on-one mentoring and numerous team events designed to foster connection and career development. Uline's commitment to a drug-free workplace and on-site positions assures a focused and engaged workforce. With competitive compensation, a strong benefits package, and an emphasis on employee growth, the Customer Support Specialist role is ideal for individuals seeking a dynamic career in customer service within a respected and stable company.
Job Requirements
- high school diploma or equivalent
- excellent problem-solving skills
- excellent listening skills
- excellent communication skills
- prior customer service experience is a plus
- willingness to learn and undergo training
Job Qualifications
- high school diploma or equivalent
- bachelor’s degree preferred
- excellent problem-solving, listening and communication skills
- prior customer service experience is a plus but willing to train eager learners
Job Duties
- process customer orders, make product recommendations and handle account inquiries using world-class technology
- be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
- build business relationships with customers over phone, email and chat
- understand customer needs and recommend Uline's best solutions
- help customers navigate Uline's website and online ordering
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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