Customer Support Specialist

Uline is a family-owned company and the leading distributor of shipping, industrial, and packaging materials in North America. With a workforce of over 9,800 employees spread across 14 locations, Uline has built a strong reputation for providing high-quality products and exceptional customer service. The company's headquarters and Georgia branch are located at 705 Braselton Industrial Blvd, Braselton, GA. Uline is known for its stability and success, offering a solid work environment where employees can grow their careers while contributing to the company's ongoing growth and excellence. As a drug-free workplace, new hires are required to complete a pre-employment hair follicle drug screening. All positions, including the one at the Georgia branch, are on-site, fostering a collaborative and engaging work environment.

The Customer Support Specialist role at Uline is designed for candidates who are fast, friendly, and customer-focused. This role plays a critical part in delivering the legendary service that Uline customers expect and love. As a Customer Support Specialist, you will be responsible for digging into order details, offering product recommendations, and handling account inquiries using state-of-the-art technology. The position offers an hourly pay rate ranging from $25 to $30, with significant growth and earning potential. Various on-site full-time shifts are available, providing flexibility for different schedules.

This role not only requires answering customer inquiries but also becoming a product and solutions expert. Uline equips its Customer Support Specialists with in-depth training to handle product, pricing, and shipping questions confidently and rapidly. The work environment encourages one-on-one peer mentoring, giving employees ample opportunity for professional development and career progression. Building strong business relationships over multiple channels such as phone, email, and chat is a vital part of this position. Specialists help customers better navigate Uline's website and online ordering system while understanding their needs to recommend the best solutions from Uline’s extensive product line.

In addition to competitive pay, Uline offers excellent benefits including comprehensive health insurance coverage, 401(k) with employer match starting day one, multiple bonus programs, paid holidays, and generous paid time off. Employees also have access to a tuition assistance program to support ongoing professional education. Work facilities are best-in-class, clean, and modern with first-class fitness centers and well-maintained walking trails, creating a positive and healthy workplace.

This role is perfect for candidates seeking a stable career with a reputable company focused on delivering outstanding customer service and offering continuous learning and growth opportunities. Applicants passionate about helping customers, eager to learn, and capable of thriving in a dynamic team environment will find a rewarding career path at Uline's Georgia branch.