Customer Support Specialist

Uline is a family-owned business and North America’s premier distributor of shipping, industrial, and packaging materials. Established with a strong foundation of reliability and success, Uline serves customers through over 14 locations with a workforce exceeding 9,800 employees. The company has built a reputation for providing fast, friendly, and customer-focused service, which is a testament to its commitment to excellence and customer satisfaction. Located in Ontario, California, the California branch plays a crucial role in delivering Uline’s legendary service to its customers. The branch operates in a professional and collaborative environment that fosters employee development, growth, and strong business relationships.

The Customer Support Specialist role at Uline is a full-time position that offers an attractive pay rate between $27 to $32 per hour, with an additional $2 shift differential, reflecting the company’s dedication to rewarding its workforce. This role is based on-site at Uline’s California branch, located at 4810 South Hellman Avenue, Ontario, CA 91762. The working hours span from 1:30 PM to 10 PM, including four weekdays and one weekend day, supporting the company’s emphasis on reliable customer service during extended service hours.

As a Customer Support Specialist, you will dive into detailed order management to provide the legendary and responsive service Uline’s customers rely on. The position demands an expert level of knowledge about Uline’s products, pricing, and shipping services, empowering you to handle inquiries efficiently and confidently. The role includes processing customer orders, making product recommendations, and managing account inquiries using state-of-the-art technology tools. Your communication skills will be vital as you establish and nurture business relationships through phone, email, and chat, ensuring that each customer’s needs are accurately identified and met with the best possible Uline solutions.

Uline emphasizes a culture of continuous learning and professional growth. You will receive comprehensive training that hones your problem-solving and communication skills, complemented by one-on-one mentoring from experienced peers. The company values teamwork and fosters a supportive in-person environment, highlighted by regular team events that build camaraderie among colleagues.

Beyond immediate responsibilities, the role offers significant growth and earning potential within a stable and successful company. Uline is committed to employee well-being with substantial benefits packages, including health insurance, 401(k) plans with employer matches starting from day one, and various bonus programs. The company also supports education through a Tuition Assistance Program for continuing professional education, reflecting its investment in its employees’ long-term career development.

Uline’s state-of-the-art facilities in California include clean and modern workspaces, along with first-class fitness centers and nearby walking paths, contributing to a healthy and enjoyable work environment. As a drug-free workplace, all new hires must complete a pre-employment hair follicle drug screening, reinforcing Uline’s dedication to a safe and productive workplace. The position requires full on-site presence, reflecting the company’s preference for collaboration and team engagement.

Join Uline as a Customer Support Specialist and become part of a thriving, employee-centered company that values its people as its greatest asset. Enjoy a rewarding career path with competitive pay, comprehensive benefits, a strong focus on professional development, and the opportunity to make a tangible difference by delivering industry-leading customer service.