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Uline logo

Customer Support Specialist

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $27.00 - $32.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center

Job Description

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a reputation for stability, success, and a commitment to quality service. Headquartered with a California branch located at 4810 South Hellman Avenue, Ontario, CA, the company prides itself on fostering a drug-free workplace where all new hires must complete a pre-employment hair follicle drug screening. Uline embraces a workplace culture that values diversity and equal opportunity employment, including veterans and disabled individuals. This commitment to excellence, integrity, and employee well-being makes Uline... Show More

Job Requirements

  • High school diploma or equivalent
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus, but eager to learn and willing to be trained

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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