Customer Support Specialist

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a reputation for stability, success, and a commitment to quality service. Headquartered with a California branch located at 4810 South Hellman Avenue, Ontario, CA, the company prides itself on fostering a drug-free workplace where all new hires must complete a pre-employment hair follicle drug screening. Uline embraces a workplace culture that values diversity and equal opportunity employment, including veterans and disabled individuals. This commitment to excellence, integrity, and employee well-being makes Uline a preferred employer in the industry.

The Customer Support Specialist position at Uline offers a full-time role from 1:30 PM to 10 PM covering four weekdays plus one weekend day. The compensation ranges from $27 to $32 per hour, including a $2 shift differential with significant growth and earning potential over time. This role is essential in maintaining Uline’s legendary customer service. It involves engaging with customers to process orders, make product recommendations, answer pricing and shipping questions, and provide general account support. The work environment is professional yet collaborative, with opportunities for direct mentoring and peer engagement through regular team events.

In this capacity, specialists will develop an in-depth understanding of Uline’s products and solutions to confidently provide customers with the best options available. The role requires navigating sophisticated world-class technology for order processing and customer account management, alongside assisting customers through phone, email, and chat communication channels. A distinctive feature of the position is the strong emphasis on relationship building and problem solving to ensure customer satisfaction and loyalty.

Uline supports personal and professional growth by offering comprehensive training aimed at enhancing communication and problem-solving skills. The company also invests in its employees through a Tuition Assistance Program that funds continuing education to help specialists advance their careers. Additional benefits include complete health insurance coverage, a 401(k) plan with a 6 percent employer match effective from day one, multiple bonus programs, and generous paid time off including holidays. The California branch boasts best-in-class, clean, modern facilities complete with a first-class fitness center and a nearby walking path to encourage employee wellness.

Choosing a customer service career at Uline means joining a company that not only focuses on business success but also actively cultivates a positive and supportive work atmosphere where employees can thrive, develop new skills, and build lasting professional relationships. This opportunity is perfect for motivated individuals who want to work in a stable, growth-oriented environment with a company dedicated to excellence and employee satisfaction.