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Customer Support Specialist

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $27.00 - $32.00
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Work Schedule

Day Shifts
Weekend Shifts
Fixed Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center

Job Description

Uline is a prominent family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spread across 14 strategic locations, Uline has established a reputation built on stability, growth, and excellence. The company prides itself on delivering exceptional customer service and operational efficiency, leveraging world-class technology and an experienced workforce to meet the diverse needs of its clients. Uline maintains a drug-free and inclusive workplace, requiring pre-employment hair follicle drug screenings for all new hires and ensuring all positions are on-site to foster collaboration and team engagement. As an equal employment... Show More

Job Requirements

  • High school diploma or equivalent
  • Excellent problem-solving skills
  • Excellent listening skills
  • Excellent communication skills
  • Prior customer service experience a plus
  • Eagerness to learn and ability to be trained

Job Qualifications

  • High school diploma or equivalent
  • Excellent problem-solving skills
  • Excellent listening skills
  • Excellent communication skills
  • Prior customer service experience a plus
  • Eagerness to learn and ability to be trained

Job Duties

  • Process customer orders using technology
  • Make product recommendations
  • Handle account inquiries
  • Be a product and solutions expert
  • Build business relationships with customers over phone, email, and chat
  • Understand customer needs
  • Help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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