Customer Support Specialist

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has built a strong reputation for stability, growth, and customer focus. The company prides itself on delivering world-class service through an experienced and dedicated workforce. The workplace environment is modern and clean, featuring first-class fitness centers and beautifully maintained walking trails, making it an attractive place for employees. Uline is a drug-free workplace with mandatory pre-employment hair follicle drug screening for all new hires and operates strictly on-site, reinforcing the value of collaboration and team environment.

The Customer Support Specialist role is based at the Minnesota Branch located in Hudson, WI. This full-time position offers pay ranging from $25 to $30 per hour and includes significant growth and earning potential. The role focuses heavily on delivering fast, friendly, and customer-centric service. Employees in this role engage deeply with order details to maintain Uline's legendary customer service standards. With various on-site shifts available, this position offers a professional setting where individuals can enhance their communication and problem-solving abilities through in-depth training and one-on-one peer mentoring. The collaborative and supportive culture is reinforced with regular team events, encouraging strong interpersonal connections among employees.

This position requires the Customer Support Specialist to be product and solutions experts, comfortable answering questions about product pricing, shipping, and other inquiries with confidence and accuracy. They utilize the latest technology to process customer orders, provide product recommendations, and manage account inquiries effectively. Building solid business relationships through various communication channels such as phone, email, and chat is key to the role. Specialists also assist customers in navigating Uline's website and online ordering systems, ensuring a seamless experience.

The role is not only about providing excellent customer service but also about career development. Uline invests in its employees by offering comprehensive benefits and numerous growth opportunities, including a Tuition Assistance Program for professional continuing education. The company also offers multiple bonus programs, paid holidays, and generous paid time off, along with a 401(k) plan featuring a 6% employer match starting on day one. Employees enjoy a stable, supportive workplace with best-in-class facilities and resources to support work-life balance and professional success. Uline’s commitment to equal employment opportunity and affirmative action reinforces its dedication to a diverse and inclusive workforce.