Customer Support Specialist

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has established itself as a stable and successful business in the logistics and distribution sector. Known for its commitment to quality products and excellent customer service, Uline fosters a professional and supportive work environment. Employees enjoy opportunities for growth, skill development, and active engagement in a collaborative team setting. The company operates as a drug-free workplace and all employees work on-site, emphasizing a culture built on integrity and accountability. Uline is also recognized for offering a robust package of benefits and employee perks, enhancing the overall employee experience.

This role is for a Customer Support Specialist based at Uline's California branch located at 4810 South Hellman Avenue, Ontario, CA. The position is full-time, with work hours from 1:30 PM to 10:00 PM, including four weekdays and one weekend day. The role offers pay ranging from $27 to $32 per hour, which includes a $2 shift differential, alongside significant growth and earning potential. As a Customer Support Specialist, you will play a crucial role in delivering exceptional service by managing customer orders, answering product and pricing questions, and building strong relationships with customers via phone, email, and chat.

This position allows you to learn in-depth communication and problem-solving skills through comprehensive training, develop your career with peer mentoring opportunities, and connect through regular team events in a collaborative in-person environment. The role demands becoming a product and solutions expert to swiftly handle customer inquiries and recommend appropriate Uline products and services. Responsibilities also include helping customers navigate Uline's website and online ordering system while providing timely, friendly, and efficient support to ensure a legendary customer service experience. This opportunity is ideal for individuals eager to grow in a stable, dynamic company that values customer satisfaction and team collaboration.