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Customer Support Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $27.00 - $32.00
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Work Schedule

Weekend Shifts
Fixed Shifts
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Benefits

Health Insurance
401k
Bonus programs
Paid holidays
Paid Time Off
Tuition assistance program
Fitness Center

Job Description

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has established itself as a stable and successful business in the logistics and distribution sector. Known for its commitment to quality products and excellent customer service, Uline fosters a professional and supportive work environment. Employees enjoy opportunities for growth, skill development, and active engagement in a collaborative team setting. The company operates as a drug-free workplace and all employees work on-site, emphasizing a culture built on integrity and accountability. Uline is also recognized for offering a... Show More

Job Requirements

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Eagerness to learn and ability to adapt to training

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Eagerness to learn and ability to adapt to training
  • Strong interpersonal and teamwork skills

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert, answering product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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