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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Company paid life insurance
Company paid Short Term Disability
Generous 401k match
generous time off
Annual company activities
Job Description
Airlite Plastics is a premier, privately held, family-owned manufacturer headquartered in Omaha, Nebraska. Known for its strong family-oriented culture and personal approach, Airlite provides a unique environment where employees are valued and encouraged to grow their careers. The company’s core values of unquestionable integrity, respect, and appreciation for one another are deeply ingrained in its operations and culture. These values provide a strong foundation for delivering exceptional products and services to customers and fostering a supportive workplace where innovation and continuous improvement thrive.
Airlite Plastics specializes in manufacturing a diverse range of rigid plastic products including containers and ... Show More
Airlite Plastics specializes in manufacturing a diverse range of rigid plastic products including containers and ... Show More
Job Requirements
- Minimum of one (1) year of customer service, order processing, logistics, or administrative support experience required
- proficient in Microsoft Office suite of products
- excellent verbal and written communications skills
- good organizational skills and ability to handle multiple projects/activities/goals
- ability to use sound judgement with strong de-escalation skills
- capable to utilize problem solving skills
- must possess excellent interpersonal skills and tactful in dealing with people at all levels
- self-motivated and positive
- flexible and adaptable
- able to work in ambiguous situations
- maintain highest ethical standards and confidentiality
- able to work well with others and support team members
- take initiative and ask for help when needed
Job Qualifications
- Capability to utilize problem solving skills
- good organizational skills and the ability to handle multiple projects/activities/goals
- must be able to work well with others, build partnerships and support team members
- excellent verbal and written communications skills
- excellent interpersonal skills and tactful in dealing with people at all levels
- must possess the ability to use sound judgement with strong de-escalation skills
- self-motivated and positive
- flexible and adaptable
- able to work in ambiguous situations
- display highest ethical standards
- maintain the utmost level of confidentiality in dealing with sensitive information
- proficient in Microsoft Office suite of products
- uphold and support organizational goals and values
- take initiative and asks for help when needed
- minimum of one (1) year of customer service, order processing, logistics, or administrative support experience required
- manufacturing experience preferred
Job Duties
- Supports the senior customer account specialist in managing key customer accounts, ensuring timely communication, order coordination, and overall account satisfaction
- enter and process customer orders, revisions, and returns in company systems with high level of detail and accuracy
- verify pricing, discounts, and contract terms based on established guidelines
- communicate order status updates, shipment details, and delivery changes as needed, ensure deadlines are adhered to
- coordinate with production planning, manufacturing, logistics, and sales teams to support on-time fulfillment
- work closely with all members of the team, both internal and external, to ensure timely and efficient communication
- display professionalism and participate to the ongoing efforts of the team
- monitor inventory and production schedules to identify and escalate potential issues
- maintain accurate and timely documentation within enterprise systems
- support shipping documentation and transportation coordination as required
- assist with resolving order discrepancies and administrative inquiries
- follow established processes and standard operating procedures
- maintain compliance with safety, attendance, and company standards
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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