Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Company paid life insurance
Company paid Short Term Disability
Generous 401k match
generous time off
Annual company activities
Job Description
Airlite Plastics is a premier, privately held, family-owned manufacturer headquartered in Omaha, Nebraska. Known for its strong family-oriented culture and personal approach, Airlite provides a unique environment where employees are valued and encouraged to grow their careers. The company’s core values of unquestionable integrity, respect, and appreciation for one another are deeply ingrained in its operations and culture. These values provide a strong foundation for delivering exceptional products and services to customers and fostering a supportive workplace where innovation and continuous improvement thrive.
Airlite Plastics specializes in manufacturing a diverse range of rigid plastic products including containers and lids for food packaging and cosmetics, dry powder scoops, plastic drink cups, shipping containers, industrial-strength insulated concrete forms (ICF), and sustainable permeable paving systems. The company is recognized as a pioneer in delivering sustainable solutions, aligning its operations with environmentally conscious practices. With a commitment to quality and customer satisfaction, Airlite offers award-winning products that meet the evolving needs of its market.
Joining Airlite as a Customer Support Specialist means becoming an essential contributor to the company’s success in Omaha, NE. This full-time role involves providing transactional and operational support for customer order processing within a designated business unit. The Customer Support Specialist is responsible for managing cradle-to-grave order activities, ensuring that customer orders are entered with accuracy, scheduled accurately, and fulfilled in alignment with manufacturing and logistics requirements. This position requires close collaboration with various internal teams including production planning, manufacturing, logistics, and sales to guarantee on-time delivery and excellent customer service.
The role is critical for maintaining proper communication both internally and externally. It involves supporting senior customer account specialists by managing key accounts, addressing order changes, processing returns, verifying pricing and contracts, and monitoring inventory and production timelines. The position demands attention to detail, organizational skills, and strong communication abilities to maintain order accuracy and customer satisfaction. Moreover, the Customer Support Specialist is expected to uphold Airlite’s ethical standards, follow company procedures, and contribute positively to the team environment.
Airlite values employees who exhibit problem-solving capabilities, adaptability, and a proactive mindset. The ideal candidate is organized, capable of handling multiple priorities, and able to foster partnerships within the team. Strong interpersonal and communication skills, including de-escalation techniques, are essential for dealing with customers and colleagues at all levels. Proficiency in Microsoft Office and at least one year of relevant customer service, order processing, logistics, or administrative experience is required, with preference given to candidates with manufacturing experience.
Employees at Airlite enjoy working in a supportive atmosphere where integrity and mutual respect guide every interaction. The company promotes continuous improvement and innovation, encouraging employees to challenge the status quo and contribute to environmentally sustainable solutions. The workplace environment involves a blend of office duties and occasional visits to production areas where typical noise levels vary. Reasonable accommodations are provided to employees who need them to perform job duties effectively.
Overall, this position offers an exciting opportunity for individuals seeking to be part of a well-established manufacturer committed to quality, sustainability, and excellent customer service. As part of the Airlite team, you will contribute to maintaining the high standards that make the company successful while building a rewarding career in a dynamic, values-driven organization.
Airlite Plastics specializes in manufacturing a diverse range of rigid plastic products including containers and lids for food packaging and cosmetics, dry powder scoops, plastic drink cups, shipping containers, industrial-strength insulated concrete forms (ICF), and sustainable permeable paving systems. The company is recognized as a pioneer in delivering sustainable solutions, aligning its operations with environmentally conscious practices. With a commitment to quality and customer satisfaction, Airlite offers award-winning products that meet the evolving needs of its market.
Joining Airlite as a Customer Support Specialist means becoming an essential contributor to the company’s success in Omaha, NE. This full-time role involves providing transactional and operational support for customer order processing within a designated business unit. The Customer Support Specialist is responsible for managing cradle-to-grave order activities, ensuring that customer orders are entered with accuracy, scheduled accurately, and fulfilled in alignment with manufacturing and logistics requirements. This position requires close collaboration with various internal teams including production planning, manufacturing, logistics, and sales to guarantee on-time delivery and excellent customer service.
The role is critical for maintaining proper communication both internally and externally. It involves supporting senior customer account specialists by managing key accounts, addressing order changes, processing returns, verifying pricing and contracts, and monitoring inventory and production timelines. The position demands attention to detail, organizational skills, and strong communication abilities to maintain order accuracy and customer satisfaction. Moreover, the Customer Support Specialist is expected to uphold Airlite’s ethical standards, follow company procedures, and contribute positively to the team environment.
Airlite values employees who exhibit problem-solving capabilities, adaptability, and a proactive mindset. The ideal candidate is organized, capable of handling multiple priorities, and able to foster partnerships within the team. Strong interpersonal and communication skills, including de-escalation techniques, are essential for dealing with customers and colleagues at all levels. Proficiency in Microsoft Office and at least one year of relevant customer service, order processing, logistics, or administrative experience is required, with preference given to candidates with manufacturing experience.
Employees at Airlite enjoy working in a supportive atmosphere where integrity and mutual respect guide every interaction. The company promotes continuous improvement and innovation, encouraging employees to challenge the status quo and contribute to environmentally sustainable solutions. The workplace environment involves a blend of office duties and occasional visits to production areas where typical noise levels vary. Reasonable accommodations are provided to employees who need them to perform job duties effectively.
Overall, this position offers an exciting opportunity for individuals seeking to be part of a well-established manufacturer committed to quality, sustainability, and excellent customer service. As part of the Airlite team, you will contribute to maintaining the high standards that make the company successful while building a rewarding career in a dynamic, values-driven organization.
Job Requirements
- Minimum of one (1) year of customer service, order processing, logistics, or administrative support experience required
- proficient in Microsoft Office suite of products
- excellent verbal and written communications skills
- good organizational skills and ability to handle multiple projects/activities/goals
- ability to use sound judgement with strong de-escalation skills
- capable to utilize problem solving skills
- must possess excellent interpersonal skills and tactful in dealing with people at all levels
- self-motivated and positive
- flexible and adaptable
- able to work in ambiguous situations
- maintain highest ethical standards and confidentiality
- able to work well with others and support team members
- take initiative and ask for help when needed
Job Qualifications
- Capability to utilize problem solving skills
- good organizational skills and the ability to handle multiple projects/activities/goals
- must be able to work well with others, build partnerships and support team members
- excellent verbal and written communications skills
- excellent interpersonal skills and tactful in dealing with people at all levels
- must possess the ability to use sound judgement with strong de-escalation skills
- self-motivated and positive
- flexible and adaptable
- able to work in ambiguous situations
- display highest ethical standards
- maintain the utmost level of confidentiality in dealing with sensitive information
- proficient in Microsoft Office suite of products
- uphold and support organizational goals and values
- take initiative and asks for help when needed
- minimum of one (1) year of customer service, order processing, logistics, or administrative support experience required
- manufacturing experience preferred
Job Duties
- Supports the senior customer account specialist in managing key customer accounts, ensuring timely communication, order coordination, and overall account satisfaction
- enter and process customer orders, revisions, and returns in company systems with high level of detail and accuracy
- verify pricing, discounts, and contract terms based on established guidelines
- communicate order status updates, shipment details, and delivery changes as needed, ensure deadlines are adhered to
- coordinate with production planning, manufacturing, logistics, and sales teams to support on-time fulfillment
- work closely with all members of the team, both internal and external, to ensure timely and efficient communication
- display professionalism and participate to the ongoing efforts of the team
- monitor inventory and production schedules to identify and escalate potential issues
- maintain accurate and timely documentation within enterprise systems
- support shipping documentation and transportation coordination as required
- assist with resolving order discrepancies and administrative inquiries
- follow established processes and standard operating procedures
- maintain compliance with safety, attendance, and company standards
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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