Customer Support Specialist

Uline is a family-owned company and stands as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, the company prides itself on delivering exceptional products supported by outstanding customer service. Uline maintains a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening, emphasizing their commitment to a safe and professional work environment. The company promotes equal employment opportunity and supports veterans and disabled individuals, cultivating a diverse workplace where every employee is valued. All positions are on-site, allowing employees to connect closely with their colleagues and the business.

The Customer Support Specialist role at Uline is based in their Kenosha branch located at 12355 Uline Way, Kenosha, WI 53144. This position offers pay ranging from $27 to $32 per hour and includes a $2 shift differential, presenting significant growth and earning potential within a stable and successful company. This role is ideal for individuals who thrive in a fast-paced, friendly, and customer-focused environment. As a Customer Support Specialist, you will dive into order details to provide Uline’s legendary service that customers love. You will use world-class technology to process customer orders, make product recommendations, and manage account inquiries. Mastery over product knowledge and solutions is essential, empowering you to confidently address questions about products, pricing, and shipping.

Your role will position you as a business partner to customers, building strong relationships through phone, email, and chat interactions. Understanding customer needs and delivering Uline’s best solutions will be central to your responsibilities. Additionally, you will assist customers in navigating Uline’s website and online ordering systems. Uline offers extensive training to help sharpen your problem-solving and communication skills, ensuring you develop professionally through one-on-one peer mentoring in a collaborative in-person setting. This setting also fosters connections with colleagues through regular team events.

Working at Uline means more than just a job; it’s an opportunity to build a career in a company recognized for its stability, success, and dedication to employee growth. Benefits include complete health insurance coverage, a 401(k) plan with a 6% employer match from day one, multiple bonus programs, paid holidays, and generous paid time off. Uline also supports continuing education through a Tuition Assistance Program, helping you advance your professional skills.

Uline’s employee perks enhance the work experience with amenities such as a café featuring affordable daily meal options sourced from local restaurants, an on-site fitness center, maintained walking paths, and best-in-class, clean, modern facilities. If you are eager to learn and grow, Uline provides the training and support necessary to succeed as a Customer Support Specialist, making it an excellent place to develop a rewarding career in customer service.