Customer Success Manager (gn) Enterprise Dresden Area

Wandelbots is a pioneering technology company reshaping the industrial automation landscape by making robotics accessible to everyone. Founded in 2017 and headquartered in Dresden, Germany, Wandelbots is committed to eliminating the complexity associated with programming industrial robots. The company focuses on developing innovative, software-driven solutions that empower craftsmen, blue-collar workers, engineers, and other professionals to automate inhuman, monotonous, and high-precision tasks more efficiently than traditional methods allow. With a diverse team of over 100 employees from 14 countries, Wandelbots fosters a culture grounded in autonomy, creativity, kindness, and continuous learning. Their mission is to enable more people to work seamlessly with robots through intuitive, easy-to-use technology that accelerates automation processes across industries.

As a Customer Success Manager (Enterprise) at Wandelbots, you will play an integral role in transforming manufacturing organizations into future-proof, software-driven enterprises by guiding them along their customer journey. You will be responsible for driving adoption and scaling of the Wandelbots NOVA Physical platform, a revolutionary solution designed to simplify robotics programming and automation in industrial environments. This position requires fluency in both German and English and mandates work authorization for Germany. Reporting directly to the Head of Customer Success, you will collaborate closely with teams across Product, Engineering, Design, and Sales to ensure that enterprise clients realize substantial value from Wandelbots products and services.

Your role centers around managing enterprise-level customer accounts through late-stage sales, onboarding, and continued success phases. You will lead the development of strategic collaboration plans that maximize outcome and growth opportunities, driving expansion from initial proof-of-concept projects to comprehensive enterprise-wide deployments. Monitoring customer sentiment and satisfaction is key, allowing you to proactively address potential issues before they impact the customer experience. You will also design and coordinate trainings, technical workshops, expert consultations, and support activities to facilitate seamless product adoption and issue resolution.

A crucial aspect of this role is gathering actionable customer feedback and insights to inform product development and revenue strategies. Acting as the voice of the customer within internal discussions, you will ensure that client needs are clearly communicated and adequately addressed. Your position requires a proactive, detail-oriented mindset with strong self-organization skills, as you will be managing CRMs, customer success platforms, and ticketing systems to maintain up-to-date and accurate records. The role also involves regular cross-functional engagement to guarantee timely delivery of projects and features, reinforcing strong partnerships between customers and internal teams.

Candidates for this role typically have several years of proven experience in customer success or account management within B2B enterprise environments, preferably with technical and deep tech products such as robotics or software development solutions. Excellent communication skills and the ability to work confidently with a wide range of stakeholders, from engineers to C-suite executives, are essential. Experience in startups or fast-paced organizations is highly valued, alongside the ability to navigate ambiguity with agility and adaptability. Willingness to travel for customer meetings and trade fairs as necessary rounds out the role's dynamic requirements.

At Wandelbots, you will join an innovative team that values knowledge sharing, diversity, and creative problem-solving. The company boasts an inclusive culture where feedback, kindness, and collaboration are fundamental to success. The Customer Success Manager (Enterprise) role offers a unique opportunity to contribute to groundbreaking advancements in industrial automation and to help clients harness cutting-edge technology that transforms their operations.