Customer Success Manager

Akia is a cutting-edge AI agent designed exclusively for the hospitality industry. Unlike traditional software products that operators purchase, Akia is 'hired' to seamlessly manage the guest experience for various hospitality properties. From slope-side vacation rentals to large-scale oceanfront resorts with hundreds of rooms, Akia learns the unique aspects of each property and actively manages the entire guest journey, starting from the initial welcome to the warm welcome back. By handling guest communication, driving direct bookings, managing upsells, and ensuring personalized experiences, Akia is revolutionizing how hospitality businesses interact with their guests and maximize revenue. By choosing Akia, properties benefit from a continuous, intelligent assistant that boosts operational efficiency and creates memorable stays for guests.

Akia is currently in an exciting growth phase, with ongoing innovations aimed at building the ultimate AI agent for the future of modern hospitality. The company is passionate about blending technology and customer service, ensuring that every guest feels valued while helping operators scale their businesses effectively.

The role of Customer Success Manager at Akia is a vital position that directly influences revenue growth and customer satisfaction. This full-time, on-site role encompasses ownership of a defined book of business, where the successful candidate will be accountable for driving expansion through upselling, cross-selling, and high net revenue retention. As a quota-carrying sales-focused position, the Customer Success Manager will work closely with clients to ensure they successfully deploy and benefit from Akia's services, turning product adoption into long-term partnerships.

The Customer Success Manager acts as a trusted advisor and commercial partner to customers, providing expert guidance, valuable insights, and strategic recommendations that optimize product use and drive business outcomes. Collaboration with cross-functional teams is essential to proactively resolve any issues customers face, ensuring a smooth operational experience. The role demands strong problem-solving abilities, excellent interpersonal communication, and an unwavering commitment to customer success. Beyond managing accounts, this role also serves as the voice of the customer within the company, influencing product development and priorities to better meet client needs.

This position offers a unique opportunity to contribute directly to Akia's growth trajectory while making a tangible impact in the hospitality technology space. If you are passionate about customer success, driven by results, and excited by the prospect of working with a dynamic AI product in the hospitality industry, this position provides a meaningful career path with growth potential and meaningful rewards.