Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Exact $25.00
Benefits
Remote work option
Professional development opportunities
Collaborative team environment
Health Insurance
Paid Time Off
participation in E-Verify
supportive management
Job Description
Reliable Respiratory, INC is a leading Durable Medical Equipment (DME) company dedicated to delivering the highest quality service for patients requiring respiratory, diabetes, urology, and maternity support equipment. Their extensive product range includes CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, continuous glucose monitoring (CGM) devices, insulin pumps, and breast pumps. With a strong commitment to professionalism and compassionate patient care, Reliable Respiratory works closely with the medical community, ensuring each patient’s unique needs are met with attentiveness and expertise. The company's highly skilled staff is focused on providing excellent customer service and partnering with referral sources and insurance companies to... Show More
Job Requirements
- 18 years of age or older
- Must be eligible to work in the United States and not require work authorization from us now or in the future
- Associate's Degree required
- 1 year of customer service or administrative experience in the medical field
- Effective and professional verbal and written communication abilities
- Professional computer experience especially Microsoft Office Suite
- Ability to work independently and collaboratively
- Ability to prioritize and complete work amidst interruptions
- Ability to comply with company and industry guidelines
- Strong attention to detail
- Great customer service skills especially in high intensity situations
- Fluency in English, Spanish proficiency preferred
Job Qualifications
- Associate's Degree
- 1 year of customer service or administrative experience in the medical field
- Effective and professional verbal and written communication abilities
- Professional computer experience especially Microsoft Office Suite
- Ability to work independently to investigate and make decisions
- Ability to work in collaboration with others
- Ability to prioritize and complete work amidst interruptions
- Ability to comply with guidelines both internal and industry-imposed
- Strong attention to detail
- Great customer service skills especially in high intensity situations
- Fluency in English, Spanish proficiency preferred
Job Duties
- Process new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
- Handle incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
- Verify insurance online or by phone and document information in Reliable Respiratory's electronic health records system
- Obtain all necessary insurance authorizations
- Troubleshoot equipment issues with patients
- triage issues to manufacturer's care teams or referring doctors as needed
- Understand insurance coverage and allowable amounts
- verify patient demographic information, insurance authorization, and benefit information-updating as needed
- Actively up sell and increase orders through suggestive selling techniques
- Ensure completion of worklists assigned
- Collect patient payments
- Ensure patients understand cost responsibilities
- Coordinate appointments between customers and respiratory staff
- Participate in company phone campaigns
- Comply with all policies and procedures established by the company and the company's regulatory bodies
Job Location
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