Customer Specialist - Full Time

CarMax stands as the nation’s largest retailer of used cars, boasting over 250 store locations nationwide and employing more than 30,000 associates. Since revolutionizing the car buying experience over 30 years ago, CarMax has been dedicated to bringing transparency, integrity, and simplicity to buying, selling, and servicing vehicles. With a strong commitment to innovation, customer experience, and community involvement, CarMax has earned recognition as one of the Fortune 100 Best Companies to Work For®. This achievement reflects the company’s dedication to creating a supportive work environment where associates can thrive and grow their careers.

Located at 5175 Woodmere Boulevard in Montgomery, Alabama, this CarMax store offers a dynamic and fast-paced environment that empowers associates to make meaningful differences every day. By embracing honesty and integrity as foundational values, the company ensures that every customer interaction is driven by respect, trust, and genuine care.

The role of Customer Specialist in Training at CarMax is designed as an entry-level position that provides an immersive learning experience in various aspects of vehicle sales and service. This position offers an excellent opportunity for individuals looking to build a career in automotive retail by gaining foundational experience in a range of key activities including vehicle appraisal, sales assistance, paperwork processing, and coordination of service repairs. Customer Specialists in Training act as trusted guides, supporting customers throughout their journey whether they are buying a vehicle, selling one, or scheduling service appointments. They uphold CarMax’s simple and transparent process by delivering outstanding customer service and ensuring every transaction is handled accurately and efficiently.

This role is vital in managing day-to-day operations such as conducting vehicle condition assessments for accurate appraisals, managing inventory processes including vehicle check-in and reconciliation, and performing cosmetic inspections to ensure vehicles meet CarMax’s high-quality standards. Additionally, associates in this position handle administrative responsibilities such as printing and maintaining transaction paperwork, auditing documents, and managing payments. They also coordinate service appointments while verifying the accuracy of repair order invoices, ensuring a seamless customer-focused experience that aligns with the company’s Environmental, Health and Safety guidelines.

Working as a Customer Specialist in Training at CarMax not only develops a strong foundation in automotive retail but also fosters essential skills in communication, problem-solving, and multitasking. The company values associates who demonstrate integrity, respect, and teamwork, thriving in a collaborative and supportive environment that balances customer needs with business goals. This position offers hourly pay ranging from $15.50 to $23.30, depending on experience and performance, alongside comprehensive benefits that support work-life balance and professional growth.

Joining CarMax means becoming part of an innovative culture driven to redefine how people buy cars, by providing customers with transparent, honest, and rewarding experiences. Associates here are encouraged to bring new ideas, overcome challenges, and contribute to building a better future for both the company and the communities they serve. By aligning personal growth with company success, CarMax offers a fulfilling career path with significant opportunities for advancement and skill development.