Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $19.00 - $28.50
Work Schedule
Standard Hours
Benefits
Paid sick time
Paid vacation time
Paid holidays
Holiday premium pay
Career advancement opportunities
inclusive work environment
employee discount
Job Description
CarMax is the nation’s largest retailer of used cars, with a widespread presence across the United States, including over 250 store locations and a workforce exceeding 30,000 associates. Established as a pioneer in revolutionizing the used car buying experience, CarMax has become synonymous with transparency, integrity, and an exceptional customer-first approach. Their innovative business model simplifies the process of buying, selling, and servicing vehicles, making it easy and straightforward for customers to navigate and enjoy a positive experience. The company prides itself on creating a culture that values honesty and respects all individuals, having earned recognition as one of the Fortune 100 Best Companies to Work For®. This environment fosters career growth, skill development, and meaningful work, ensuring employees feel valued and motivated to contribute to the company’s continued success and community impact.
The Customer Specialist in Training role at CarMax represents a unique opportunity to join a fast-paced, energized team committed to delivering an iconic customer experience in the automotive retail sector. This role is designed to equip individuals with hands-on learning and practical exposure to a variety of tasks related to vehicle sales, appraisal support, transactional processing, and coordination of vehicle service appointments. As a trusted guide, the Customer Specialist in Training supports customers through each step of their journey—whether they are buying, selling, or maintaining vehicles—reinforcing CarMax’s simple, transparent, and customer-friendly process.
In this position, associates are empowered to develop vital skills, including communication, relationship building, multitasking, and attention to detail while operating within a culture of honesty and integrity. Responsibilities encompass understanding vehicle condition and appraisals, managing inventory systems, ensuring vehicles meet quality standards, performing administrative duties, and coordinating with cross-functional teams to maintain seamless customer service. The role also requires adherence to CarMax's Environmental, Health & Safety (EH&S) standards, highlighting the company’s commitment to a safe and orderly workplace. With an hourly wage ranging from $19.00 to $28.50, this role offers a competitive salary for those entering or advancing in their automotive retail career.
CarMax not only offers a rewarding professional experience but also comprehensive benefits, including paid sick and vacation time, paid holidays, and opportunities for full-time associates to access additional incentives and premium pay. The company is dedicated to equal employment opportunities, fostering an inclusive work environment free from discrimination. Joining CarMax means becoming part of a forward-thinking, customer-centered organization where associates can thrive professionally and personally while driving progress in the automotive industry.
The Customer Specialist in Training role at CarMax represents a unique opportunity to join a fast-paced, energized team committed to delivering an iconic customer experience in the automotive retail sector. This role is designed to equip individuals with hands-on learning and practical exposure to a variety of tasks related to vehicle sales, appraisal support, transactional processing, and coordination of vehicle service appointments. As a trusted guide, the Customer Specialist in Training supports customers through each step of their journey—whether they are buying, selling, or maintaining vehicles—reinforcing CarMax’s simple, transparent, and customer-friendly process.
In this position, associates are empowered to develop vital skills, including communication, relationship building, multitasking, and attention to detail while operating within a culture of honesty and integrity. Responsibilities encompass understanding vehicle condition and appraisals, managing inventory systems, ensuring vehicles meet quality standards, performing administrative duties, and coordinating with cross-functional teams to maintain seamless customer service. The role also requires adherence to CarMax's Environmental, Health & Safety (EH&S) standards, highlighting the company’s commitment to a safe and orderly workplace. With an hourly wage ranging from $19.00 to $28.50, this role offers a competitive salary for those entering or advancing in their automotive retail career.
CarMax not only offers a rewarding professional experience but also comprehensive benefits, including paid sick and vacation time, paid holidays, and opportunities for full-time associates to access additional incentives and premium pay. The company is dedicated to equal employment opportunities, fostering an inclusive work environment free from discrimination. Joining CarMax means becoming part of a forward-thinking, customer-centered organization where associates can thrive professionally and personally while driving progress in the automotive industry.
Job Requirements
- High school diploma or equivalent
- Valid driver’s license
- Ability to lift up to 25 lbs
- Strong communication skills
- Ability to multitask and manage time effectively
- Attention to detail
- Integrity and teamwork in a fast-paced environment
Job Qualifications
- Strong communication skills with confidence in representing CarMax and its products
- Ability to build lasting relationships and create win-win solutions for customers
- Demonstrated integrity, respect, and teamwork in a fast-paced environment
- Skilled in balancing customer needs with business goals and following processes accurately
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines
- High school diploma or equivalent and a valid driver’s license
- Ability to lift up to 25 lbs and accurately read and transcribe data
- Sales or customer service experience in retail or similar environments preferred
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) preferred
Job Duties
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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