Customer Specialist, Full Time

CarMax is the nation’s largest retailer of used cars, boasting over 250 store locations and employing more than 30,000 associates across the United States. For more than three decades, CarMax has revolutionized the used car buying experience by pioneering transparency, honesty, and integrity in a market that often lacked these core values. This distinctive approach has not only made car buying simpler and more straightforward but has also earned CarMax recognition as one of the Fortune 100 Best Companies to Work For®. And at CarMax, the mission goes beyond just selling cars—it’s about empowering the modern customer, driving innovation, and making a positive impact in the communities where they operate.

Joining CarMax means becoming part of a forward-thinking organization committed to creating a better future not only for customers and associates but also for the broader community. The company fosters a culture where associates are valued, respected, and encouraged to contribute ideas and solutions that shape the future of automotive retail. CarMax’s dedication to diversity, inclusion, and equity ensures that all qualified candidates receive fair consideration regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or other protected characteristics. Associates at CarMax are not only participating in a career—they are joining a movement to redefine customer experiences and transform the way cars are bought, sold, and serviced.

The role of Customer Specialist in Training at CarMax offers a comprehensive, hands-on introduction to the automotive retail industry within a fast-paced and supportive environment. This position is designed to equip new associates with the essential skills and knowledge needed to deliver an exceptional customer-first experience that aligns with CarMax’s brand promise. As a Customer Specialist in Training, you will be entrusted with acting as a trusted guide for customers, providing assistance at every step of their automotive journey. Whether customers are buying, selling, or servicing vehicles, you will be their resource for clear guidance and transparent information.

The role’s responsibilities extend across multiple facets of the dealership operation. You will support vehicle sales efforts, conduct accurate and detailed vehicle appraisals, assist with paperwork processing, and coordinate service appointments. Managing inventory processes such as vehicle check-in, scanning, and reconciliation will promote efficiency and help maintain high standards. CarMax places a strong emphasis on quality, so ensuring that vehicles meet defined quality standards through thorough cosmetic inspections is an essential part of the job.

CarMax cultivates a work culture grounded in integrity, teamwork, and performance excellence. The ability to balance customer needs with business objectives, manage multiple tasks effectively, and maintain attention to detail will be crucial attributes for thriving in this role. As a Customer Specialist in Training, you will also learn to collaborate cross-functionally with various teams to maintain a seamless and positive customer experience. The hourly wage for this position ranges from $19.00 to $39.60, reflecting CarMax’s commitment to competitive compensation. Additionally, the comprehensive benefits package and opportunities for career growth make this position an excellent stepping stone for those seeking long-term success in automotive retail and customer service sectors.