Customer Specialist - Full Time

CarMax, established as the nation’s largest retailer of used cars, has revolutionized the car buying experience by implementing transparency, integrity, and customer-first principles into its operations. With over 250 store locations and more than 30,000 associates nationwide, CarMax has built a reputable brand that emphasizes a simple, straightforward, and trustworthy approach to car sales. Recognized as one of the Fortune 100 Best Companies to Work For, CarMax is committed not only to providing a high-quality customer experience but also to fostering inclusive workplace culture, innovation, and community involvement.

The role of Customer Specialist in Training at CarMax is an exciting entry-level position designed to immerse new associates in the foundational processes that drive successful customer interactions and business operations. Situated at the North Attleboro store in Massachusetts, this position offers a dynamic work environment where the specialist will engage directly with customers managing a variety of tasks including vehicle sales, appraisals, paperwork processing, and coordination of repair orders.

In this role, you will become a trusted guide for customers making one of the most significant purchases of their lives – a vehicle. As a specialist, you will be responsible for delivering exceptional customer service, ensuring that each interaction reinforces CarMax’s commitment to honesty and simplicity in auto retail. You will assist customers through every step of their journey – whether they are buying, selling, or servicing vehicles – making sure their experience is seamless and positive.

The position requires a hands-on approach where you'll conduct vehicle condition assessments, document appraisal details, and manage inventory tasks such as vehicle check-in and daily scanning. Accuracy and attention to detail are crucial in processing paperwork and coordinating with different departments to ensure the timely completion of transactions and service orders. This position is suited for individuals who thrive in fast-paced environments and who are eager to develop a broad skillset in automotive retail and customer service.

Pay ranges from $19.00 to $28.50 per hour, reflecting the hourly nature of this role. CarMax offers extensive benefits, including paid sick, vacation, and holiday time, with additional options for full-time associates such as holiday premium pay and considerable vacation accruals based on tenure. The company also fosters a supportive and inclusive workplace, committed to equal opportunity employment where all qualified candidates receive fair consideration.

Joining CarMax means becoming part of a forward-thinking company that encourages its associates to succeed and grow professionally. Whether you're beginning your career or looking to expand your expertise, the Customer Specialist in Training position provides the platform you need to develop and thrive in the automotive retail industry while supporting a mission of integrity and customer satisfaction.