Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $28.50
Work Schedule
Standard Hours
Benefits
Paid sick time
Vacation Time
Paid holidays
Holiday premium pay
Paid Time Off
Job Description
CarMax is the nation’s largest retailer of used cars, boasting over 250 store locations and employing more than 30,000 associates nationwide. Founded over 30 years ago, CarMax revolutionized the used car buying experience by introducing transparency, integrity, and customer-centric innovation to what was traditionally a complex and often stressful process. Known for its commitment to honesty and a trusted customer-first approach, CarMax has earned a well-deserved reputation as a leader in the automotive retail industry. The company has been recognized as one of the Fortune 100 Best Companies to Work For® and continues to grow while fostering a workplace culture centered on respect, teamwork, and meaningful career development opportunities.
CarMax’s core mission is to empower customers by providing a seamless and straightforward car-buying and selling process. This is achieved through a range of innovative sales and service practices, cutting-edge technology, and dedication to an unmatched customer experience. Associates at CarMax are encouraged to contribute creative ideas, drive change, and help shape the future of automotive retail, making it a place where employees can build rewarding careers while also making a positive impact in their communities.
Join CarMax as a Customer Specialist and become a key player in delivering the iconic customer experience that sets CarMax apart. This position is based in Albany, New York, at 1860 Central Ave, and offers an hourly wage ranging from $19.00 to $28.50, reflecting the associate’s experience and skills.
As a Customer Specialist, you will serve as a trusted guide for customers throughout their entire car-buying or selling journey. Your primary focus will be to provide exceptional service that ensures transparency and ease at every stage. You will assist customers by facilitating appraisals, conducting test drives, managing paperwork, and coordinating repair orders, all while maintaining clear communication and integrity. This role is dynamic and autonomous, offering the opportunity to collaborate across multiple teams and departments, enabling you to make a meaningful impact on every customer interaction.
Your responsibilities will include delivering an outstanding customer experience by guiding sales, appraisals, and financing applications; performing accurate vehicle condition assessments; managing inventory processes like vehicle check-in and daily scanning; conducting cosmetic inspections to meet CarMax’s quality standards; handling various administrative tasks including report printing and transaction paperwork; and coordinating with service teams on repair orders and billing. Moreover, you will ensure compliance with CarMax’s Environmental, Health and Safety standards and help maintain a clean and organized work environment.
This role is ideal for individuals who possess strong communication skills, integrity, and a commitment to teamwork in a fast-paced retail setting. If you enjoy building lasting customer relationships and thrive on balancing customer needs with business objectives, this position offers a rewarding career path with significant growth potential. CarMax supports associates with comprehensive benefits and a culture of continuous learning and development, ensuring that your career is as meaningful as your role in creating exceptional customer experiences.
CarMax’s core mission is to empower customers by providing a seamless and straightforward car-buying and selling process. This is achieved through a range of innovative sales and service practices, cutting-edge technology, and dedication to an unmatched customer experience. Associates at CarMax are encouraged to contribute creative ideas, drive change, and help shape the future of automotive retail, making it a place where employees can build rewarding careers while also making a positive impact in their communities.
Join CarMax as a Customer Specialist and become a key player in delivering the iconic customer experience that sets CarMax apart. This position is based in Albany, New York, at 1860 Central Ave, and offers an hourly wage ranging from $19.00 to $28.50, reflecting the associate’s experience and skills.
As a Customer Specialist, you will serve as a trusted guide for customers throughout their entire car-buying or selling journey. Your primary focus will be to provide exceptional service that ensures transparency and ease at every stage. You will assist customers by facilitating appraisals, conducting test drives, managing paperwork, and coordinating repair orders, all while maintaining clear communication and integrity. This role is dynamic and autonomous, offering the opportunity to collaborate across multiple teams and departments, enabling you to make a meaningful impact on every customer interaction.
Your responsibilities will include delivering an outstanding customer experience by guiding sales, appraisals, and financing applications; performing accurate vehicle condition assessments; managing inventory processes like vehicle check-in and daily scanning; conducting cosmetic inspections to meet CarMax’s quality standards; handling various administrative tasks including report printing and transaction paperwork; and coordinating with service teams on repair orders and billing. Moreover, you will ensure compliance with CarMax’s Environmental, Health and Safety standards and help maintain a clean and organized work environment.
This role is ideal for individuals who possess strong communication skills, integrity, and a commitment to teamwork in a fast-paced retail setting. If you enjoy building lasting customer relationships and thrive on balancing customer needs with business objectives, this position offers a rewarding career path with significant growth potential. CarMax supports associates with comprehensive benefits and a culture of continuous learning and development, ensuring that your career is as meaningful as your role in creating exceptional customer experiences.
Job Requirements
- High school diploma or equivalent
- valid driver’s license
- ability to lift up to 25 lbs
- ability to accurately read and transcribe data
Job Qualifications
- Strong communication skills with confidence in representing CarMax and its products
- ability to build lasting relationships and create win-win solutions for customers
- demonstrated integrity, respect, and teamwork in a fast-paced environment
- skilled in balancing customer needs with business goals and following processes accurately
- ability to manage multiple tasks, maintain attention to detail, and meet deadlines
- sales or customer service experience in retail or similar environments preferred
- basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) preferred
Job Duties
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications
- conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to buyers
- manage inventory processes, including vehicle check-in, daily scanning, and reconciliation
- perform cosmetic inspections to ensure vehicles meet CarMax quality standards
- handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments
- coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience
- follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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