Customer Service/Sales Representative

SwimKids Utah is a dedicated swim school located in Pleasant Grove, UT, specializing in teaching essential water safety and survival skills to children. The company operates with a strong commitment to its core values — "Just keep swimming," "It's all about the kids," "No TV dinners," and "We care." These values shape the positive, supportive, and active environment both for staff and families involved in their programs. SwimKids Utah prides itself on offering a rewarding workplace where employees are encouraged to grow professionally and personally, with a focus on creating memorable and enjoyable experiences for families who participate in their swim lessons.

SwimKids Utah is currently seeking a part-time Customer Service / Sales Representative to join their team. This role pays $15 to $16 per hour and schedules between 10 to 20 hours per week, offering a flexible work schedule tailored to accommodate varied availability including potential evening and weekend shifts. This position is ideal for individuals who desire more than a typical customer service job and want to be part of a friendly, upbeat working environment. Those in this role will find themselves at the heart of the family swim lesson experience, helping families to feel confident and supported. The company values individuals who are energetic, well-organized, and motivated to learn, providing an excellent platform for acquiring skills in communication, sales, and customer service while contributing to the well-being of the community.

The role offers a competitive hourly wage complemented by multiple growth and bonus opportunities including sign-on bonuses ranging from $300 to $700, retention and performance bonuses, and scheduled raises every six months. Employees also enjoy benefits such as 401(k) options, free swim lessons for their families, and bonuses for academic achievement, making this position particularly attractive to students or those seeking flexible part-time work with career advancement potential. SwimKids actively promotes from within, allowing team members to progress into leadership, enrollment, operations, and management roles over time.

As a Customer Service / Sales Representative, you will become the friendly, welcoming voice and face of SwimKids. Your responsibilities will include guiding families through class selections, managing enrollment processes, maintaining organized and accurate class schedules, and providing excellent customer support both over the phone and in person. You will play a critical role in fostering a positive experience for each family, helping to support a healthy, fun environment for children and their parents alike. Your work will directly contribute to customer retention and overall family satisfaction, while collaborating closely with swim instructors and other team members to ensure a seamless operation.

SwimKids Utah prioritizes a workplace culture rooted in safety and respect. Their strict zero-tolerance policy regarding child abuse, neglect, harassment, discrimination, or unsafe behavior underlines their commitment to creating a secure and nurturing environment, making staff professionalism and ethics paramount. The company looks for employees who thrive in team-oriented settings, are detail-oriented, punctual, and capable of handling new technology and systems with ease. A strong focus on continuous improvement, feedback acceptance, and proactive initiative is essential for success in this role.

In summary, this opportunity with SwimKids Utah offers a supportive environment, flexible hours, financial incentives, and clear pathways to career growth within a community-focused swim school. Whether you are a student, a parent re-entering the workforce, or someone seeking part-time employment with meaningful interaction, this position offers an excellent stepping stone in a rewarding field that directly impacts families and children in your community.