Customer Service/Front Desk Specialist

Linden Ponds by Erickson Senior Living is a premier continuing care retirement community situated on the South Shore in Hingham, Massachusetts. Spanning an impressive 108 acres, Linden Ponds offers residents a vibrant and fulfilling lifestyle, combining financial stability with focused health and well-being services. As part of Erickson Senior Living, one of the nation’s leading and most respected providers of senior living and healthcare services, Linden Ponds benefits from a vast network of resources and expertise aimed at enhancing the lives of seniors and their families. Erickson Senior Living operates a growing national network of communities, all dedicated to providing exceptional care and lifestyle options that meet the diverse needs of residents.

Linden Ponds is deeply committed to fostering a diverse, inclusive, equitable, and welcoming environment for its employees and residents alike. Employees at Linden Ponds enjoy a balanced work-life approach, ample growth opportunities, and robust support systems to encourage both personal and professional development. The organization prioritizes creating a nurturing workplace free from discrimination and harassment, in line with federal, state, and local laws.

The role of Communications Specialist (Front Desk) at Linden Ponds is a vital position that serves as the initial point of contact for residents, their family members, and prospective candidates. This position is responsible for setting a positive tone for all interactions and ensuring a warm, welcoming atmosphere within the community. As the face of Linden Ponds, the Communications Specialist plays a crucial role in facilitating communication and support, managing emergency calls, and assisting with various administrative duties that support smooth day-to-day operations.

This is a part-time position with a scheduled shift on Saturdays from 8 am to 4 pm. Compensation is commensurate with experience, ranging from $19 to $23 per hour. Employees benefit from a comprehensive package that includes medical, dental, and vision coverage. Additional wellness perks include annual reimbursements for qualified wellness expenses, personal health coaching, and telemedicine options.

The Communications Specialist will greet and direct residents, visitors, and staff while efficiently handling questions and concerns. They will be responsible for receiving emergency calls and dispatching the appropriate personnel, monitoring emergency pull cords, and maintaining accurate records related to resident status and census information. This role also requires managing resident mail and packages, ensuring timely notification and proper distribution, along with sorting inter-office mail.

Joining Linden Ponds means more than just a job; it means becoming a part of a community focused on growth and compassionate care. Employees have access to 401k with company matching, onsite medical centers promoting wellness and providing sick care, significant discounts at on-site dining venues, and educational resources including certification reimbursement and access to an extensive online learning library. Linden Ponds encourages advancement as the community expands, offering ample opportunities for career growth within Erickson Senior Living. The company’s commitment to employee development and well-being makes it an excellent place for individuals seeking a meaningful career in senior living services.