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Customer Service Team Leader

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.20 - $28.51
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee assistance program
Life insurance
flexible scheduling

Job Description

UPMC Presbyterian Shadyside is a renowned healthcare institution committed to delivering exceptional patient care and comprehensive medical services. Located in Pittsburgh, Pennsylvania, this hospital is part of the larger UPMC health system, which is recognized for its dedication to innovation, research, and excellence in healthcare provision. UPMC Presbyterian Shadyside offers a wide range of inpatient and outpatient services, ensuring that patients receive the highest quality of care in a compassionate and supportive environment. The hospital employs a diverse team of healthcare professionals who embrace a culture of respect, enthusiasm, professionalism, and continuous improvement in their daily work with patients, peers,... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • Ability to operate all types of passenger vehicles
  • Excellent interpersonal and verbal communication skills
  • 1-2 years of customer service experience is required
  • Valid driver’s license
  • Ability to adhere to hospital policies and Pennsylvania Motor Vehicle Code
  • Availability to work various shifts including nights, weekends, and holidays
  • Capacity to use independent judgment
  • Maintain professional appearance and demeanor at all times

Job Qualifications

  • High school diploma or equivalent preferred
  • Ability to operate all types of passenger vehicles
  • Excellent interpersonal and verbal communication skills
  • 1-2 years of customer service experience is required

Job Duties

  • Direct valets in directing/coordinating vehicle traffic
  • Utilize radio communication
  • Identify a problem and resolve it promptly or contact the appropriate resource
  • Respond to the needs of patrons with wheelchairs or other physical disabilities, using quick judgment on whether or not to assist them
  • Work as a team leader in resolving any problems that would conflict with the prompt delivery of the valet service
  • Issue parking tickets to all vehicles that pull into the driveway
  • Greet all patrons with a smile
  • identify themselves, and direct patron to the appropriate valet lane with the utmost personalized service

Job Location

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