Customer Service Team Lead

Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a strong reputation for providing exemplary products and services that support businesses across various industries. Known for its commitment to quality and reliability, Uline emphasizes stability and growth for its workforce while maintaining a drug-free workplace. The company fosters an inclusive work environment, demonstrated by its status as an Equal Employment Opportunity, Affirmative Action Employer, Veteran-friendly, and Disability-friendly workplace. Uline's Kenosha branch, located at 12355 Uline Way, WI, is a hub of operations focused on maintaining the company’s high standards of customer service and operational excellence.

As a Customer Service Team Lead at Uline’s Kenosha branch, you will play a pivotal role in driving a culture of legendary customer support that customers have come to expect. This is an exciting leadership opportunity designed for individuals who thrive in a fast-paced, customer-focused environment. This role offers an hourly wage ranging from $33 to $38, coupled with significant growth and earning potential, making it an attractive career path for those looking to advance professionally while developing strong leadership skills.

In this role, you will be responsible for coaching and developing the customer service team to become highly effective problem solvers. By training representatives in product knowledge, company policies, and performance metrics, you ensure that each team member is equipped to deliver the fast, friendly, and knowledgeable service that defines the Uline customer experience. Monitoring and reviewing phone, email, and other customer interactions is a key part of this role to assess quality and track performance results, enabling you to provide targeted coaching and feedback.

Additionally, you will act as a liaison between customer service representatives and management, providing valuable insights into process improvements that enhance both efficiency and customer satisfaction. Facilitating team meetings and one-on-one sessions is an essential part of the job, offering opportunities to communicate policy updates, company initiatives, and conduct ongoing training. Your leadership will also be critical in handling escalated customer issues, ensuring that challenging situations are resolved smoothly and reinforcing customer trust.

This role promises a richly rewarding career for those dedicated to delivering outstanding customer service and leadership. As part of a company with a 45-plus year history of success and a commitment to employee development, your contributions will be valued as Uline continues to grow and innovate in the shipping and packaging industry. Working on-site at Uline’s modern facilities, you will enjoy a work environment that supports health, wellness, and professional growth, underpinned by comprehensive benefits and perks.