Customer Service Team Lead

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials, with a robust workforce exceeding 9,000 employees across 14 strategically located branches. Established over 45 years ago, Uline has built a reputation for delivering legendary customer service and dependable solutions that keep businesses running smoothly. Headquartered in Kenosha, Wisconsin, Uline continues to expand its presence while maintaining a commitment to employee growth, stability, and a drug-free workplace environment. Uline is proud to offer a comprehensive range of career opportunities featuring competitive pay and substantial benefits to foster both personal and professional development. This is a great place to work for those looking to join an innovative, stable company that values exceptional customer care and employee satisfaction.

The Customer Service Team Lead role at Uline’s Kenosha branch is pivotal in maintaining and elevating the company’s standard of excellence in customer service. The position offers competitive pay starting from $33 to $38 per hour, with significant growth and earning potential, ideally suited for motivated individuals who possess strong leadership skills and a passion for customer success. As a Team Lead, you will be responsible for coaching and developing a team of Customer Service Representatives, empowering them with the skills necessary to solve problems efficiently and deliver a fast, friendly, and customer-focused experience that Uline’s clients have grown to love.

Your role will include detailed monitoring of customer interactions—whether by phone, email, or other channels—to assess quality and provide ongoing coaching and performance reviews. You will play an instrumental role in facilitating team meetings and one-on-one sessions designed to communicate critical company policies, updates, and training initiatives. Moreover, you will serve as a liaison between the team and management, offering feedback and insights to enhance operational processes, boost efficiency, and increase customer satisfaction.

Handling escalated customer issues will be part of your day-to-day responsibilities, ensuring that complex problems are resolved to the customer’s satisfaction while supporting the team in maintaining high standards. Uline encourages continuous professional growth, and your leadership will directly influence the career development of your team members. Additionally, this role is entirely on-site, fostering a collaborative and engaging work environment enhanced by modern facilities, an on-site fitness center, and affordable meal options through an on-site café.

Working at Uline means joining a company dedicated to offering employees complete health insurance coverage starting on day one, a 401(k) plan with a 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program that supports professional continuing education. Uline values a healthy work-life balance and workplace wellness, providing beautifully maintained walking paths and a clean, modern workspace designed for employee comfort and productivity. This team lead position is ideal for someone who strives to lead by example, inspires a team, and contributes to delivering exceptional service in a well-established and growing company.