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Customer Service Surge Representative - Work From Home:MUST LIVE IN SAN ANTONIO, TX
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Flexible
Benefits
Work from home
Paid training
set schedule
Paid Time Off
Health Insurance
401(k)
Gym membership reimbursements
Career growth opportunities
Job Description
SMI is a well-established company recognized as one of the most highly regarded technology producers in the human services field. Operating as a multi-state administrative private company with over 650 employees nationwide, SMI has been family-owned and operated for 54 years, emphasizing a culture of teamwork, dedication, empowerment, and work-life balance. The firm is committed to innovation and excellence, developing state-of-the-art solutions for complex human service operations that aim to support and improve the lives of families. The company prides itself on its family-oriented culture, viewing both employees and clients as part of an extended family and fostering an optimal... Show More
Job Requirements
- must reside in San Antonio, TX
- high school diploma or equivalent
- minimum of two years relevant experience or equivalent combination of education and experience
- fluent in English
- proficient in data entry and computer skills including Microsoft Word and Excel
- ability to work independently and as part of a team in a fast-paced environment
- willingness to work extended and flexible hours to meet deadlines
- strong attention to detail
- ethical conduct and confidentiality
- excellent oral and written communication skills
Job Qualifications
- high school diploma or equivalent
- minimum of two years of experience in service delivery, customer service, call center technology, or related field
- proficiency in data entry, including keyboard, mouse, and 10-key pad
- experience with Microsoft Word, Excel, and other Windows programs
- familiarity with CISCO Finesse, COMM100, or Nice InContact
- strong interpersonal skills including tact, patience, and courtesy
- ability to communicate effectively in oral and written forms
Job Duties
- handle and resolve intricate inquiries received through inbound calls and chats
- conduct case research and execute financial assessments
- clarify legal enforcement actions such as income withholding and license suspensions
- assist with paternity and case initiation
- provide updates on modification statuses
- update and document member information
- process requests for state forms
- document and request actions regarding technical problems hindering case processing and customer updates
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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