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Customer Service Surge Representative - Work From Home:MUST LIVE IN SAN ANTONIO, TX
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Gym membership reimbursement
Paid training
Career growth opportunities
Job Description
SMI is a prominent technology company that specializes in producing innovative solutions specifically designed for the human services sector. With over 54 years of experience as a family-owned and operated business, SMI has built a reputation grounded in dedication, customer focus, and technological advancement. Serving families through the development of state-of-the-art systems and product lines, the company has established itself as a leader in the industry, operating with a multi-state presence and a robust staff of over 650 employees across the United States. At SMI, the culture is deeply rooted in teamwork, empowerment, and a commitment to maintaining a healthy... Show More
Job Requirements
- must reside in San Antonio tx
- high school diploma or equivalent
- minimum two years of relevant experience
- proficiency in data entry including keyboard mouse and 10-key pad
- knowledge of customer service techniques
- familiarity with child support and sdu policies
- ability to work extended flexible hours
- strong communication skills oral and written
- ability to maintain confidentiality and discretion
Job Qualifications
- high school diploma or equivalent
- minimum two years of experience in service delivery customer service or related field
- proficiency in data entry and computer skills including Microsoft Word Excel and Windows programs
- familiarity with customer service techniques and child support policies
- excellent oral and written communication skills
- ability to work independently and in a team in fast-paced environments
- strong interpersonal skills including tact patience and courtesy
- ethical conduct and integrity
- fluent in English
Job Duties
- handle and resolve complex inquiries via inbound calls and chats
- conduct case research related to child support services
- execute financial assessments and clarify legal enforcement actions
- assist with paternity and case initiation processes
- provide updates on case modification statuses
- update and document member information and process state form requests
- document and escalate technical issues within state systems
- ensure compliance with Federal Title IV-D regulations, state privacy laws, and SOPs
- maintain confidentiality and professionalism in all communications
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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